Events: - Organise all administrative duties including run sheets, event proposals and appropriate handover briefs with duty managers and floor staff - Manage customer enquiries via telephone, e-mail, social media and face to face correspondence. - Develop booking timings and policies. - Host venue tours and menu tastings for prospective clients. - Orchestrated synergies between the kitchen and bar staff in order to efficiently provide bespoke drink and food menus. - Monitor and used sales trends along with client behaviours to develop marketing and sales strategies - Built extensive database and developed relationships with local businesses for future client leads and marketing plan Marketing: - Manage Barrio’s social media channels in support of social media campaigns. - Use marketing software’s including HootSuite, Audiense and Google Analytics - Maximised sales and positive client feedback via successfully implementing marketing and operational strategies. - Champion marketing plan designed to engage local businesses and the after-work/early drinks demographic. - Organise timetables and brief photographers to ensure coverage of required areas. - Use client data to generate booking incentives such as dates of birth for birthday offers
-Consulted businesses on marketing strategies using Audiense’s data analytics and functionalities. -Implemented training plan with on-boarding and existing Enterprise Clients, while up-selling and reporting. -Developed account management systems and logistics including: Training process including evaluation and analysis Research on Case Studies to develop and improve Account Management, as well as customer user-guide content Testing softwares i.e, SalesForce, Trello and ToTango.
- Managed customer enquiries via telephone, e-mail, social media and face to face correspondence. - Hosted venue tours and menu tastings for prospective clients. - Supervised operational staff and event logistics to meet all client requirements, encouraging implementation of high standards of service and up-selling. - Orchestrated synergies between the kitchen and bar staff in order to efficiently provide bespoke drink and food menus. - Organise all administrative duties - Ensure all Health and Safety regulations are monitored and adhered to