Steven Whiting

Social Media Manager / Marketing Manager

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  • LocationLondon, United Kingdom

About me

 

I’ve been working in social media, marketing, customer service and app development in a variety of environments for 7+ Years. This has given me a unique insight into many different areas, allowing me to demonstrate my flexibility in a number of disciplines such as project coordination, customer support and hospitality, software development and people management. This experience has been gained from working with companies ranging from Startups to App Development Studios, Consumer Tech, Customer Service and Entertainment brands. Notable clients and employers are Disney, Nokia, ingenie, NBC Universal and most recently WeWork. Throughout my experience, I most enjoy empowering communities and looking at ways to encourage the building of relationships between contributors and brands with strategies and creative ideas. I believe in a relationship of trust, excitement, and value, that is an exchange of ideas and inspiration. By employing a digital and real-world strategy that combines creative ideas and content with a compelling message - monitored and optimised through concise, meaningful metrics - a strong, and lasting relationship can be built. From that, ultimately customer happiness and measurable returns for the brand. I specialise in: Community Management Social Media Content Ideas Social Media Content Strategies Social Media Channel Management and Moderation Development of Social Media Content Calendars Influencer Outreach Community Building and Development Customer Service People Management

Skills

 

  • Digital Media
  • Film
  • Marketing PR
  • TV
  • Branding
  • Promotions
  • Brand Management
  • Direct Marketing
  • Internet Marketing
  • Marketing Strategy
  • Social Media Marketing
  • Communications
  • Excel
  • Powerpoint

Work history

2015

Social Media Manager & Marketing Manager

Kuato Studios

Jun 2013 - Feb 2015
  • - Development of strategies and KPIs for product launches involving Social Media, PR, real-world Outreach and Paid Media - Working with outside agencies such as PR and Paid Media to achieve the launch goals - Development of engagement strategies for product social media profiles on Facebook, Twitter and Instagram - Management of several social media profiles for the company’s games - Maintenance and execution of content calendars for each channel - Commissioning content for social media channels and company website - Development and co-ordination of outreach programs within schools and organisations - Analysis and reporting of product engagement to inform iterative product development - Assisting with marketing message construction and execution - Ensuring, with the Production and Development teams, to ensure a high level of social media integration within our products - Project management of the development of the company’s website - Budget management

2013

Community Manager Nokia UK

Wunderman

Feb 2012 - May 2013
  • - Daily management and moderation of the Nokia UK social channels - Development and management of the editorial/content calendars for multiple channels - Creating and developing social content ideas - Direct liaison with the client and other divisions within Nokia UK for social briefs, projects and day-to-day requests - Co-creation of the social strategy and content with Planning, Creative, Account Management and junior members of the team - Management of junior members of the team - Assisting in weekly and monthly analytics reports for clients

2012

Social Media Manager

Ingenie Limited

Jul 2011 - Jan 2012
  • - The launch, development and strategy of the social media presences - Daily management of social media profiles - Management and creation of social media and website content - Customer service engagement with fans and followers - Creating and running Facebook ad campaigns to increase sales and presence - Product development, including the development of the mobile app - Liaising with commercial partners and developing online/offline marketing materials

2011

Marketing Executive & Planning Executive

Digital Outlook/doco

Sep 2009 - Jun 2011
  • Clients: Disney, NBC Universal, Xbox, Tesco and the DFT - Assisting in community management of the Xbox EMEA community across Europe - Management and strategy of ad campaigns on Facebook, Google and AdMob - Assisting in the development of social media strategy for clients - Keeping up to date with the latest digital trends to assist clients and the marketing team

2009

Production Assistant, Social Media Marketing and Business Development Executive

Twofour Communications

Aug 2008 - Sep 2009
  • Clients: Volkswagen, Audi, GSK, DCSF, SSAT, BECTA, National Youth Agency - Assisting, organising and researching production shoots - Planning, developing and managing client campaigns - Assisting in the development of client projects - Keeping the department up to date with key developments of digital marketing

2008

President Falmouth

FXU Falmouth and Exeter Students’ Union

Jun 2007 - Jun 2008
  • - Representing University College Falmouth students within the workings of the University - Attending high-level meetings, such as the university’s Board of Governors, working with the board to keep student experience at the centre of the university’s developments as it merged with a second university and started to transform itself for University status - Developing a close relationship with the diverse student body by creating new ways for them to interact with the union, with the launch of a magazine and competitions for students - The management and development of the Student Union, which connects two diverse groups of students, two universities and a commercial body - Organising events for the student body, including two Freshers Fortnights, One included 5 1000+ capacity events over 2 weeks and a Political Awareness Day, bring a representation of national and local parties to campus for students to talk to

Education

2007

Broadcasting

Falmouth University

Sep 2004 - May 2007