Suzana Ielcean

Office Manager

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  • LocationUnited Kingdom

About me

 

A highly professional, diligent and commercially aware Office Manager / PA who boasts a strong record of success and achievement with well-known high street names. Demonstrates a proven capacity for maximising sales, customer retention, efficiency and profitability and thrives when entrusted with decision making responsibility. Effectively identifies potential areas of improvement and is proactive, creative and independent in the leadership of positive change initiatives. An individual with the ability to liaise professionally with customers, clients, colleagues and suppliers of all levels and who promotes the highest levels of customer care on a daily basis. Committed to the realisation of best practice and excels in the performance of a complex and demanding workload, responding quickly to changing demands without compromising quality.

Skills

 

  • Account Management
  • Administration
  • Client Services
  • Customer Services
  • Direct Sales
  • Management
  • Office Management
  • Problem Solving
  • Sales Support
  • Event Planning
  • Diary Management
  • MS Office (advanced
  • Identifying Opportunities

Work history

2015

PA & Office Manager

Enlighten Smiles

Jul 2010 - Mar 2015
  • ? Successfully improved Enlighten Smiles HR system and implemented an improved scheme for sickness and lateness procedures based on regular meetings, follow ups and accurate record maintenance; achieved significant improvement in staff attendance ? Led development of a more effective and accurate letter response system, integrating email shots through online channels, enabling both correct data use based on customers level of interest and faster turnaround of leads ? Designed an effective training scheme for new employees which helped them to understand and progress through all areas of the job more effectively; received great feedback in appraisals spanning the last 3 years ? Successfully developed new module to train incoming staff members on the use and application of the NetSuite database ? Supported Sales Department with paperwork, calls and sales coverage during periods of high demand or when understaffed; resulted in successfully breaking existing sales records by over 30% for several months

2010

Operations Manager

All Sanits

Jan 2010 - May 2010
  • • Working within flagship Notting Hill store with responsibility for analysing and adjusting stock levels and for communicating with Head Office on a daily basis • Responsible for smooth and efficient operation of all back office areas, ensuring high levels of organisation and consistent compliance to Health & Safety standards as designated H&S Officer • Holding numerous daily operations responsibilities spanning payroll, attendance, sickness and absence sheets

2009

Office Manager

Urban Outfitters

Dec 2008 - Dec 2009
  • • Representing the company at their European flagship store in Oxford Circus with an annual turnover of £17M • Holding daily operational responsibilities encompassing back office operations, shipment receipts and stationery orders • Working collaboratively with Store Manager and Assistant Manager on the budget control of depts. • Responsible for HR duties including staff contracts, dealing with any changes, maintaining staff files, and tracking / recording employee holiday and sickness records • Contributing to recruitment by interviewing potential staff, responding to arising customer complaints / comments, and leading operation of work experience programme • Utilising and managing use of weekly sales reports to track, analyse and communicate business results and determine strategies to maximize sales • Managing and motivating levels of floor supervision and daily projects, communicating weekly facility issues and performing all opening and closing procedures • Overseeing all aspects of store operational controls and performing detailed monthly operational self-audits • Utilising Management Development Programme and all other available training tools to provide consistent training • Ensuring accurate weekly payroll for the160 staff using the ADP system and resolving any arising health & safety, legal and security issues to ensure compliance with relevant legislation • Contributing to store shrinkage goal by supporting loss prevention and inventory control policies and procedures

2008

Assistant Manager

Fat Face

Nov 2007 - Dec 2008
  • • Working within the King’s Road store in Chelsea, collaborating with Store Manager to improve operations, sales and profitability on an ongoing basis • Analysing store and company targets, implementing best strategy to meet them and continuously reviewing and managing team performance to deliver maximised results • Responsible for P&L reports, staff wage budgets and payroll, cash control activities and overseeing KPI fulfilment • Accountable for visual merchandising within all store depts. and for performing daily reviews of financial and staff performance • Leading the proactive maximization of profits by effectively controlling all labour costs and expenses

Education

2003

Finance

Dragan Univeristy

May 1999 - Apr 2003