Work history
Customer Services Representative
- Amsterdam, NetherlandsFull Time
My duties included, but were not limited to:
• Preparing product or service reports by collecting and analysing customer information.
• Being responsible for processing card payments.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Dealing with customer refunds.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
Customer Service Account Manager
- SwedenFull Time
My duties included, but were not limited to:
• Business Class customer service with SAS Star Alliance and LONG- HAUL experience.
• Responsibility, as a senior, for the welfare, discipline and motivation of cabin crew.
• Responsibility for passengers and the general in-flight safety.
• Multilingual customer service, dealing with complaints and general customer queries.
• Evaluating and dealing with challenging situations quickly and efficiently towards win-win
solution.
• Selling duty-free goods and advising passengers of any allowance restrictions in force at
their destination.
Skills
- Communication
- Activity Organisation
- Prioritisation
- Client/customer Interaction
- International Sales
- Proactivity
- Professional Approach
- Customer Focused
- Detail Orientated
- Flexability
Education
Hons English with Study in North AmericaCreative & Cultural Skills
- Cluj-Napoca, Romania
Course taught in English included: Anthropology, Sociology, Political Science, American law,
American Literature, International Politics, Interdisciplinary Studies, American Art and Film,
Business and People management.