My duties included, but were not limited to: • Preparing product or service reports by collecting and analysing customer information. • Being responsible for processing card payments. • Reporting discrepancies and problems to the supervisor. • Giving advice and guidance on product selection to customers. • Dealing with customer refunds. • Responsible dealing with customer complaints. • Working within established guidelines, particularly with brands.
My duties included, but were not limited to: • Business Class customer service with SAS Star Alliance and LONG- HAUL experience. • Responsibility, as a senior, for the welfare, discipline and motivation of cabin crew. • Responsibility for passengers and the general in-flight safety. • Multilingual customer service, dealing with complaints and general customer queries. • Evaluating and dealing with challenging situations quickly and efficiently towards win-win solution. • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination.
Course taught in English included: Anthropology, Sociology, Political Science, American law, American Literature, International Politics, Interdisciplinary Studies, American Art and Film, Business and People management.