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• Managed multiple cross-team, local and international, enterprise and consumer-based, multilingual mobile and web projects for a range of FTSE 500 companies, with budgets from £20K to in excess of £500k; from initial briefing stage to final delivery. • Delivered projects via a range of methodologies including Waterfall, Agile and PRINCE2, facilitating teams, managing risks and ensuring quality standards are maintained and deadlines are met. • Produced and maintained project documentation, including Project Plans, Revenue Forecasts, Product Specifications, Statements of Work, Project Reports etc. • Developed and grown relationships with key clients and partners to exceed revenue targets within the London office. • Lead the client through all aspects of the project, from scoping to design to technical build whilst advising on the integration of mobile solutions with client-side, legacy platforms (serving JSON and XML) • Worked with the clients to establish KPIs for projects to ensure we have a demonstrable ROI for a project and monitoring these on an ongoing basis • Advised clients on the strengths and weaknesses of a range of mobile devices, platforms, frameworks and best practices, such as iOS, Android, Windows Phone, Phonegap, JQuery, APNS, GCM, Xtify and Urban Airship • Created and actively maintained all documentation relating to a project, including – but not limited to - scope of work documents, revenue schedules/budgets, project plans, requirements, status reports and meeting notes. • Developed project management standards and processes, which have been implemented throughout the business. • Responsible for the management, resourcing and monitoring of team of 4 project managers (London and Bristol based) on project management processes, best practices and being the go-to contact for any escalated issues.
• Partnered with business and technology teams on implementation of $7.5 million cost saving initiative that streamlined cross-border opportunities and service delivery models for global Citi Trust business. • Coordinated the rollout of new Trust product in Latin America and Asia with international business and technology teams for the entire Systems Development Life Cycle including the project plan, requirements, use cases, process maps, risk identification and user acceptance testing. • Supported and coordinated issue tracking with development of business infrastructure and framework at a global level to enable effective stakeholder management and consistent project progression. • Performed Gap Analysis of existing Trust Center work flows to assess improved modes of systems operations and provide Technology solutions. • Led meetings to design and coordinate the release of a new Client Review solution to be used by the international trust centers. • Responsible for the gathering, consolidation, analysis and presentation of monthly global business and risk metrics to senior management for global trust companies within a tight 48 hour deadline.
• Managed own case load, dealing with complex cases, interviewing, researching advising and negotiating on behalf of clients on issues including debt, housing and employment. Achieved 85% success rate for clients. • Worked on outreach projects with challenging casework targets and maintaining quality standards through regular status reporting to team leaders