I have been working in the role on and off both full and part time over the course of one and a half years, as a way of financing my studies and a way to gain some professional work experience. Often unskilled work goes unappreciated and can sometimes looked down on, sometimes by customers but also the colleagues themselves, such as students who only view the work as a temporary fix for their current situation. However, what I have learned is that a lot more work goes into my type of role then first considered and have indeed developed many new skills whilst working there. The role requires of me to work on the checkouts, dealing with customer queries and delivering great customer service, although in a day I tend to do much more than this. I also work on the self checkouts, which require me to be even more focused, learn how to deal with the machines when they have stopped working, involve my self in running duties which can pull me to any part of the store at any time in order to help the customer with their needs. Working on the self checkouts has developed my ability to multi task as in such a large store like mine I am often doing two or even three jobs at once. I have also learned how to effectively and swiftly deal with customer dissatisfaction and when failing this have been able to come up with the next best solution. Working in a Supermarket in busy Clapham Junction means dealing with a diverse group of people from any walk of life, whether they are elderly, young, have a physical or mental disability, are busy working professionals, speak limited English, have large families etc. This mean that I have to adapt to the situation with every different person I meet and have thus, become more confident in my decision making and overall personal self. Another job that I carry out in the store is dealing with the returns. This requires me to have a sharp memory in order to get the job done quickly and effectively. I also have to stay in line with the companies policy and guidelines in order to make sure that I am being safe at all times, i.e. the 20 minute rule which requires fresh, refrigerated and frozen food to return to the shelves within 20 minutes. I also have to make sure I am using equipment such as ladders in a safe way.