Work history
Social Media and Customer Experience Executive
- London, United KingdomFull Time
Social Media Engagement for French and Spanish markets: ensuring good interaction with customers using the right tone of voice
- Content scheduling using Agora: creation of calendars for Simba’s different platforms
- Technical translation for Social Media and marketing materials into Spanish and French from English: to be used from Simba’s
CRM by the CE team
- Web content writing: copywriting for Simba’s French and English websites
- Providing the customers with a five-star service by taking chats and calls and help the operations team on their duty
- Ensuring a good communication between all departments: Working on a hybrid role I had to ensure a good follow-up on the projects I
worked on throughout their entire process
- Building a strategy based on influencers for the French market: reaching new influencers to create relevant partnerships and develop
brand awareness in France making the brand culturally relevant
- Outbound sales on abandoned checkouts: calling people on abandoned checkouts to close sales and collect KPIs for Performance Marketing
PR Manager
- London, United KingdomFreelance
- PR and Social Media:
o Rebranding through Social Media: through copywriting and creation of new content by organizing photo shoots and engaging creative partnerships with accessories brands (Dogatella)
o Incorporating JCM London into the Luxury Law Alliance as a premium member for free networking events o Liaising with press and partners during and after events to ensure a good coverage
o Organisation of a cocktail event before Christmas in order to introduce the new collections
o Organisation of the January and February trade shows, inviting buyers, preparing the collections.
o Paid Social on Facebook and Instagram with a budget of £1000 - WEB development and e-commerce:
o Rebranding through the website using Magento: Front-end/Back-end development, database migration using MySQL, collection of KPIs from previous campaigns to create fresh reports in order to launch effective digital campaigns
o Creation of new content (+Copywriting) to be incorporated on the website
o Restructuration of the website through Magento - Digital Marketing:
o Email Marketing campaigns alongside organisation of trade shows and events
o Creation of a new digital marketing strategy based on the creation of fresh reports from the integrated Webinse CRM in Magento o PPC with Google AdWords after the restructuration of the website and new SEO with a budget of £500
+ Show more
Skills
- Digital Maketing
- Marketing Strategy
- Copywriting
- Social Media Marketing
- Content and Media Writing
- SEO
- Communications
- Writing
- Sub-editing
- Content Strategy
Education
Master's Degree in Intercultural Management and Marketing
- Paris, France
This managerial course is an intensive, two-year, full-time programme that prepares undergraduates for a wide range of careers in management, marketing and PR such as consultancy. The programme has a distinctive combination of business-focused learning which encompasses theory and its practical application to the real world:
- Know how to manage in an intercultural environment - Develop your international agility
- Become an expert in project management
- Develop your entrepreneurial spirit
- Become a multilingual professional who can adhere to management strategies
Applied Project Management 1: Opera National de Paris - Product Innovation
Applied Project Management 2: Think Smart Grids Association - How to export, value and promote French know-how to Japan in a cross- cultural context
B.A in Management/Communications/Translation
- Paris, France
In a globalised world where economies are interdependent, cross-cultural awareness is critical. This BA Intercultural Communication with Business Management is a way to:
- Strengthen your multilingualism in a managerial context
- Develop your entrepreneurial spirit
- Understand the major challenges facing the modern world - Learn about business codes and practices
Awards
Certificate in Business English (Translation)
Certificate in Business Spanish