Tiago Costa

Tiago Costa

Account Executive, Sales Executive, Freelance WriterLondon, United Kingdom
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Abigail Busenze
Janay Marie
Pip Jamieson
Tiago Costa

Tiago Costa

Account Executive, Sales Executive, Freelance WriterLondon, United Kingdom
About me
Currently living in London, UK.
Projects credited in
  • #MyTravelSong by AccorHotels.com
    #MyTravelSong by AccorHotels.comI was part of a team of over 20 social media managers during the 'My Travel Song' campaign in January 2017 which ran for 7 days in the offices of Publicis in Paris. Participants were invited to share their favourite songs and our job was to recommend an interesting destination to tie in with their chosen song title or artist. The campaign attracted a lot of attention, generating 693,000 interactions across facebook, instagram and twitter and giving AccorHotels the chance to discuss music and t
Work history
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    MICE Sales ExecutiveNovotel London West (Accor UK)
    London, United KingdomFull Time
    Key Clients: Walt Disney, General Electric, Virgin Media, L'Oreal, NHS, BP plc, ITV, BBC, Royal Mail, Luxottica UK, Ernst & Young, Delloite, Nestle, Microsoft, IBM, Oracle, Sony Corporation, Honda Motor Company, WJEC/CBAC, Esanda Engineering, Bluecrest Health Screening, The GTC Group, London Corporate Training, CIPD, ... As a MICE Executive (Small Events), we deal with enquiries for up to 200 delegates. We receive the enquiries via email, internet platforms or over the phone and look after the prospect until it gets confirmed, contracted and finally passed to the Operations team. These enquiries might or not include Accommodation requests. We need to make sure we cover all the requirements for the events according to the client's instructions and make sure we meet their expectations, recurring to the other departments involved. Once the event is over, we make sure that we deal with the invoicing process and pass the event's file to our Accounts team when necessary. In the Sales and Banqueting Department, we work with most of the Departments from our hotel (Restaurant, Audio Visual, Bar, Front Office, Reservations, Maintenance, Sales Reactive and Operations teams). We also consult our Revenue team when this is required.
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    Reservations AgentNovotel London West (Accor UK)
     - London, United KingdomFull Time
    The main role of a Reservation Agent is to take reservations over the phone, by fax or internet, and handle all associated operations using computer tools such as Opera and TARS or any other writing, calculation or research programs. The main goal is to increase and optimise room sales in line with the brand and hotel's sales policy, with a great quality on the customer service provided.
Skills
  • Events
  • Customer Services
  • Management
  • Problem Solving
  • Environment
  • Office
  • Sales
Education
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    Bachelor DegreePolytechnic Institute of Coimbra| Coimbra Education School (ESEC)
     - Coimbra, Portugal
    Activities and Societies: • Event Planning and Organisation: during the last year in college, I was part of the organisation of a lecture about event organisation called "ReEvent Tourism - 2nd Edition"​ in the auditorium of the Coimbra Education School (ESEC/IPC), as a member of the staff. • Researched, planned and authored a case study based on quantitative and qualitative research about “Literary Tourism” in Leiria, my hometown.