Tiago Costa

Reservations Agent



  • Events
  • Customer Services
  • Management
  • Problem Solving
  • Environment
  • Excel
  • Office
  • Powerpoint
  • Word

Work history


Reservations Agent

Novotel London West ACCOR UK Ltd

Jan 2015
  • The main role of a Reservation Agent is to take reservations over the phone, by fax or internet, and handle all associated operations using computer tools such as Opera and TARS or any other writing, calculation or research programs. The main goal is to increase and optimise room sales in line with the brand and hotel's sales policy, with a great quality on the customer service provided.