Work history
Assistant Product Manager
Analysing Dunnhumby data to understand the life stage and affluence of our customers, along with our customer feedback and returns data, to decide what our end user wants from our products. Here I work alongside Buyers, Merchandisers and suppliers to see through the product ranges from the initial design phase through to the shop floor. Also involved in putting together packaging and Assembly guides, making sure that information we give the customer is clear and precise, improving their experience.
This role has also led me to work closely with our web content teams to develop the information and icons that we use on the website, along with making sure our products are correctly categorized, to ease the customer’s user journey when shopping.
UX Web DeveloperAKQA
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Analysing Dunnhumby data to understand the life stage and affluence of our customers, along with our customer feedback and returns data, to decide what our end user wants from our products. Here I work alongside Buyers, Merchandisers and suppliers to see through the product ranges from the initial design phase through to the shop floor. Also involved in putting together packaging and Assembly guides, making sure that information we give the customer is clear and precise, improving their experience.
This role has also led me to work closely with our web content teams to develop the information and icons that we use on the website, along with making sure our products are correctly categorized, to ease the customer’s user journey when shopping.
Notable achievements:
- Improving information within our camping tent instruction manuals to improve the customer experience as well as reducing returns.
- Producing style guides for our Fitness, Outdoor toys Instruction manuals to improve customer experience.
- Specifying wiring changes to a toy bubble machine, doubling operating time between battery changes and reducing returns.
- Updating the information on direct site to give a clearer indication of luggage dimensions to the customer.
- Creating a online space using Microsoft SharePoint to allow our team; to communicate ideas; add documents to help with everyday roles; A single place where teams in UK and China can work and share information.
Skills
- Product
- Websites
- CSS
- Design
- Html
- Problem Solving
- Research
- Sketching
- Web Design
- Wordpress
- Illustrator
- Photoshop
- UX Design
Education
Product Design
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Modules throughout the degree included: Cognitive Ergonomics, Graphics Design, Design for manufacture, Innovation management, Design Process, Graphic Communications, Structural Analysis, Systems Design & Modelling, Electrical Programming & Interfacing, Mathematics, Materials, Mechanics, Electrical Principles, Technological Awareness.