Tom Andrews

Account Manager

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  • LocationLondon, United Kingdom

About me

 

Hi My name is Tom Andrews I'm currently working for Ernst & Young in their Telecommunications, Media and Technology sector. Over the past several years I've had the opportunity to consult clients on some fantastic global accounts, leading diverse teams in the process. I have widespread experience in Digital, Sales, Account Management, Developing Brands, Business & Marketing Strategies, & delivering projects through design, plan and execution to improve Business Performance. In my current position I manage 12 accounts across 12 countries for one of the world’s leading Telecoms. I’m responsible for leading their transformation, communications and marketing strategy in what is the company’s biggest Business Change programme to date. This role has given me a great opportunity to work with a diverse array of people from Europe through to the Middle East as well as develop my leadership skills and share knowledge on a global level. Previous roles have included driving client’s digital capabilities using data driven insight to balance cost, risk and performance as well as developing digital marketing & social media strategies to drive new customer enquiries. I have gained experience unlocking clients potential across a range of sectors including; Finance, Government, Telco, Law, Sport, Technology and Media at C-suite level. One of my biggest attributes is my ability to build and sustain long lasting relationships. Previously being a Sales Account Manager on the largest digital change programme in Europe installed into me the importance of managing key stakeholders (internally and externally) I was able to plan, deliver and sustain the rollout of a complex technology across a workforce of 13,000 end users. I have demonstrated the ability to design sophisticated reporting dashboards which clients has adopted into BAU. This analytical & strategic approach to brand development is something I have been able to develop across several projects. I’m an extremely pragmatic, action orientated and energetic individual. Having a background in Architecture and Design has produced an innate passion to constantly develop and learn as well as allow creativity in every role I’ve undertaken. I am confident that I can bring this level of success with me to any organisation. Many Thanks. Tom

Skills

 

  • Marketing PR
  • Brand Management
  • Design
  • Excel
  • Illustrator
  • Photoshop
  • Powerpoint
  • Sales
  • Strategy
  • Project Prod MGT
  • Sales Account Management
  • Transformation
  • Buisness Development
  • Business Change
  • Leadership and Management

Work history

Currently

Manager (telecommunications, Media and Technology

Ernst and Young

Mar 2013
  • Ernst and Young Description: A Senior Consultant within the Performance Improvement Advisory practice at Ernst & Young – specialising in large programme transformation and business change within the TMT sector. Currently being charged out to the client above my grade as a Manager. Experience in: Global Communications Company – Project Manager Responsible for managing and implementing a consistent change management, comms, training and transformation strategy to several markets across EMEIA. Role includes overseeing design, marketing of brand as well as planning and implementing campaign activity; reviewing success. Built business change plans, responsible for stakeholder management and facilitating the cultural change strategy across each local market, enabling the business to move from where they are today to where they need to be. Responsible for implementing change impact assessments, training needs analysis and delivering training as per strategy, considering the audience, the delivery channel and timelines. Major IT Transformation Programme: Account Manager Project Manager within the biggest Digital change programme in Europe, delivering £270m of benefits through efficiency delivered It change. Led a team to deliver an end to end change programme for the rollout of a new technological functionality to over 3000 end users. Developed a national rollout strategy, change impact analysis and designed/delivered nationwide training content. Created a comprehensive reporting dashboard providing performance metrics to programme board of Directors. Joined EY as a consultant in Performance Improvement on EY’s Fast-track Advisory Consultant programme and has over 2 years’ experience in large scale transformation programmes. Worked in a number of sub-service lines: Programme Advisory Services, IT Advisory, Finance and People and Organisational Change. Has been identified by the firm as ‘future strategic talent’. National Equality Standard – Cultural Change Programme: Brand Management, Marketing Strategy & Sales. Worked as a D&I Change Practitioner focusing on client delivery and working across a portfolio of international clients to help maximise their business performance. Designed and delivered a go to market strategy and developed its digital interface. Responsible for Brand development, web site traffic growth and sales strategy. UK&I Government Development - Transformation and Organisational Change: supported the implementation of a technical design authority function and governance process ensuring alignment to the architecture framework. Conducted as-is analysis of existing governance structure and designed governance structure, competency framework and performance management framework. Global Banking – Large scale Remediation Engagement: led a team across multiple workstreams to deliver a S166 review of a global bank acting as the skilled person on behalf of the FCA. Responsible for engagement economics, creating financial dashboards, resource trackers and providing MI reports to senior leadership. UK Transportation – Programme Advisory Services: worked across three workstreams each a varying project lifecycles. He led reviews and assisted process improvements across a variety of project management tools. Responsible for engagement finances and helped develop a ‘cost to serve’ estimation tool to help the client to prioritize initiatives, plan costs and establish the Investment budget. Awards: EY Advisory Culture Coin

2012

Management Scheme

Abercrombie Fitch

Jun 2011 - Mar 2012
  • Prior to joining EY managed a variety of sectors for a speciality global retailer, responsible for aiding the running of Recruiting, Interviewing, Training and Operations in the London Flagship. Demonstrated the ability to hire, train and manage large diverse teams of employees. Responsible for recommending best candidates for MIT programme and developing managers to be promoted from within. Assisted with the implementation of new systems. Installed, maintained and updated applications, systems and communication software. Demonstrated the ability to exceed corporate goals through instituting tools and strategies that reduce cost, enhance cash flow and facilitate informed decision making.

Education

2011

Architecture

University of Nottingham

Aug 2008 - May 2011

    Awards

    2015

    EY Culture Coin 2015

    • Awarded the EY Culture Coin Award for 2015 for presenting an annual Advisory Conference at Twickenham to over 500 people.