An experience strategist with over 10 years experience delivering service design, innovation and product management. My approach to service design is based on the core principles of design thinking - prototyping, collaboration and empathy, working with clients and their current and potential users. By applying a design and workshop based process to solve problems I accelerate learning and create more meaning for end users. I also have a good grasp of technology, having worked on topics such as connected consumer iOT. I have led a design and usability team and helped clients develop their in-house service design capabilities
My role at LinkedIn was to establish an Innovation framework for agencies and clients. At the core was a suite of tools and practices to guide and shape creative ideas with clients and agencies. Combined with this I work as the lead Creative Solutions Consultant across EMEA.