Work history
Community ManagerSpotify
- Cambridge, United KingdomFull Time
Managing the Spotify Community and its super user program to provide support to customers, run live events and develop community strategy.
- Running the Rock Star Program - an initiative for Spotify super users to gain rewards through helping other users on the community and through the @AskRockstars twitter handle.
- Organising the annual Rock Star Jam - an event to fly out the top community users to the Spotify HQ in New York.
- Travelling to global customer support sites to train Community Moderators.
Managing, evaluating and implementing the use of social and community management tools.
- Ad-hoc design work to help the in-house design team create content more quickly.
Social Media and Artist Support AssociateSpotify
- Cambridge, United KingdomFull Time
Providing support to Spotify users and artists on social media and the Spotify Community.
- Helping artists with metadata enquires to ensure all music on Spotify is on the correct artist’s page.
- Running sync meetings with other social teams to align on current customer support trends and offer feedback on potential workarounds.
- Answering users and artists via email and social media whilst maintaining Spotify’s unique tone of voice.
- Providing analysis of social trends and creating reports using Lithium Response to report on public relations incidents.
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Skills
- Adobe Premiere
- Social Media
- Public Talking
- Creative Writing
Education
U
U
MA Film, Television and Creative PracticeUniversity of East Anglia
Norwich, United Kingdom
Postgraduate student in Film, Television and Creative Practice.
Specifically studying how audiences place value on different aspects of film.
BA. (Hons) Second Class (Upper Division) Drama and Creative WritingDe Montfort University
- Leicester, United Kingdom
Undergraduate degree in Drama and Creative Writing.