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Being the sole member of staff dealing with all customer service duties within the head office and assisting the ecommerce manager.
Responsibilites To greet customers and provide an outstanding customer service & manage individual client books and VIP clients To carry out mail orders and security checks before processing orders To respond quickly and effectively to incoming boutique emails To offer in depth product knowledge and help style clients with suitable fashion items To respond quickly and efficiently to all telephone calls in friendly, professional manner Key Achievements Receiving 92% in the Selfridges mystery shopper report Gaining further experience in providing a high level of customer service in a luxury shoe brand
Responsibilities To greet customers and provide an outstanding customer service To share product brand knowledge with new members of the team To style clients and offer outfit suggestions from the current season collection To build an individual client base as well as adding new customers to client book To keep all stock levels replenished and maintain a high standard of cleanliness throughout the boutique Key Achievements Gaining experience in luxury ready to wear clothing and insight into Savile Row tailoring Building a client book and gaining customer relationship management skills Achieving individual and group monthly sales targetsResponsibilities To greet customers and provide an outstanding customer service To achieve a high level of sales so that targets could be achieved To constantly replenish stock and maintain high department standards To complete and send end-of-day financial and best seller reports to head office
Working with in the mens wear concession in Selfridges, providing customers with outstanding customer service and helping them select stylish outfit suggestions. Key Achievements Training and mentoring new staff members with customer service techniques and new product knowledge Gainging further experiences in providing a luxury customer service within the premium goods sector Learning further cross selling & large UPT transaction skills Gainging 100% in a Selfridges mystery shopper report
Business & Management