Work history
Senior Content Developer
Gurugram, IndiaFull Time
Quality Assurance Policy and Procedure Writer:
Develop and publish Work Instructions, Standard Operating Procedures, Workflow Diagrams, and Process Maps within the project team scope using the organization's standard guidelines and formats.
Review, establish and manage discipline for periodic review, revision, editing and certification of policies, procedures and other supporting documents by the authorized department or person in the organization.
Work with program heads and other points of contact and/or Quality Coordinators to confirm that the company’s standard style guide and client instructions both have been merged well and to the perfection in the process documentation.
Work with the Quality Department and process owners to handle internal quality escalations, gap analysis, facts gathering and external audits for global standards including ISO 9000 and TL 9000.
Participate in open process sessions, discussion, business conferences, Board meetings, Regional coordinator and offices meetings to capture requirements, objectives, and structure action items and individual responsibilities in the given process or functions.
Training Content Developer:
Liaising with internal and external subject matter experts and process managers in order to tailor training courses for the targeted audience.
Work on e-content authoring tools such as Articulate to develop learning content and courses, and to re-skin the existing course(s) to interactive, online module.
Conduct surveys and studies to measure effectiveness of the published training content.
Internal Communication and Newsletter Production:
Communicate with company management and departments to plan, organize, edit and write parts of the content of each month’s newsletter.
Conduct interview sessions for the star performing employees to be published in the newsletter.
Edit reports, articles and columns and other content received for the newsletter.
Gather and choose possible photos, images for newsletter.
Communicate with Human Resources administrator (Kathleen) about upcoming events and occasions, and plan appropriate content in form of write-ups, layouts, graphics, press releases and reports.
Occasionally: prepare case studies for projects and processes; assist in coordination of company-sponsored seminars and events.
Digital Marketer:
Not really a huge campaign, but lately started a brief drive for the company to expend its presence over the digital space amidst the targeted audience.
Skills
- Article Writing
- Blogs
- Digital Advertisement
- Social Content Strategy
- Social Meda
Education
Bachelor Degree of Tourism Management
- New Delhi, India
Bachelor of Arts in Tourism Studies from IGNOU, New Delhi
Certificate in Creative Writing and Journalism
3 years polytechnic diploma in Information technology from Vaish Institute of Technology, Rohtak in 2008.