Work history
Ward Administrator
Key Responsibilities:
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- Promote a customer-focused approach to receive patients and visitors to the
ward, providing a
courteous, responsive and effective first point of contact (in
person and by telephone) for
patients, carers and healthcare professionals, both internal and external to the
Trust.
- Use judgement in responding to queries or taking messages. Ensure that all
enquires are dealt
with politely, courteously, promptly and professionally.
- To ensure that all telephone calls are answered within the agreed time and
in line with the Trust's
telephone standards.
- Redirect calls to other departments if necessary or when callers are
misdirected.
- To arrange transport when required, clearly communicating with the nursing
staff.
- Make outpatient appointments as appropriate prior to discharge in
conjunction with the patients
future care plans.
- Prioritise, plan and organise daily workload, ensuring that daily tasks and
ongoing workloads are
prioritised and completed within agreed and
acceptable timescales, ensuring the ward manager
is informed as relevant of
any changes in working pattern.
- To answer telephone calls and deal with non-nursing/non-medical enquiries.
- Maintain good communication links with the ward team and other
departments.
- To undertake any other clerical task as agreed mutually with the ward
manager to ensure that
the administrative systems meet the needs of the ward.
- To record/update admission, discharge/transfer of patient data on Trust
information systems
under the direction of registered nurses, to include predicted dates of
discharge.
- Order patient services as requested or necessary.
- Ensure that all documentation for return to medical records is promptly
dispatched.
- Assist in producing ad hoc reports and in project work
- Booking, Admittance, Transfer using the specialized software: Adestra, ICHIS, Symphony; Patient Record Keeping, Medical Records Generation and Update; Patient Assistance; Medical Registrars and Medical Staff Assistance, Work under pressure; Multitasking;
Sales Advisor
-
Key Responsibilities:
- Customer Service;
- Sales;
- Cash handling;
- Handling Enquiries;
- Stock Management;
- Team leading;
- Shop floor organisation.
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Skills
- Events
- Theatre
- Sound Mixer
- Administration
- Data Entry
- Creative
- Reception
- Singer
- Songwriter
- Composition
- Live Performance
- Vocalist
- Guitar Player
- Ableton Live 9
- Traktor Pro
Education
Forensic Science
-
Forensic Science