Key Responsibilities: ????? - Promote a customer-focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust. - Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally. - To ensure that all telephone calls are answered within the agreed time and in line with the Trust's telephone standards. - Redirect calls to other departments if necessary or when callers are misdirected. - To arrange transport when required, clearly communicating with the nursing staff. - Make outpatient appointments as appropriate prior to discharge in conjunction with the patients future care plans. - Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern. - To answer telephone calls and deal with non-nursing/non-medical enquiries. - Maintain good communication links with the ward team and other departments. - To undertake any other clerical task as agreed mutually with the ward manager to ensure that the administrative systems meet the needs of the ward. - To record/update admission, discharge/transfer of patient data on Trust information systems under the direction of registered nurses, to include predicted dates of discharge. - Order patient services as requested or necessary. - Ensure that all documentation for return to medical records is promptly dispatched. - Assist in producing ad hoc reports and in project work - Booking, Admittance, Transfer using the specialized software: Adestra, ICHIS, Symphony; Patient Record Keeping, Medical Records Generation and Update; Patient Assistance; Medical Registrars and Medical Staff Assistance, Work under pressure; Multitasking;
Key Responsibilities: - Customer Service; - Sales; - Cash handling; - Handling Enquiries; - Stock Management; - Team leading; - Shop floor organisation.