Victoria McCall

Customer Service Advisor

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  • LocationGracehill, Ballymena, United Kingdom

Skills

 

  • Teaching
  • Digital Media
  • Events
  • Radio
  • Theatre
  • TV
  • Editing
  • Sound Editor
  • Presenting
  • Theatre Acting
  • Blogging
  • Creative
  • Final Cut Pro
  • Word
  • Adobe Audition

Work history

Currently

Broadcast Assistant

Q Radio Network

Aug 2015
  • - Assist with day to day show preparation. - Create content for the show when needed. - Identify leads and interviews.

2015

Intern

Mixmag

Nov 2015 - Nov 2015

2015

Customer Service Advisor

Power N

Feb 2015 - Sep 2015
  • - Advising customers in a customer service environment via telephone and email. - Reaching and excelling call and retention targets with specific time constraints. - Problem solving and proficient with computer system. - Using own initiative to differentiate customer queries and requests.

2015

Silver Service Waitress

Galgorm Resort and Spa

Jul 2004 - Jul 2015
  • - Advising/ushering guests - Taking food and drinks orders. Serving said items - Managing a team of workers - Taking bookings from customers and updating diaries

2014

Waitress & Bartender

Winnies

Apr 2014 - Aug 2014
  • - Serving guests at functions, i.e. Silver service Waitressing, Bar work - Advising/ushering guests - Setting up weddings - Taking food and drinks orders. Serving said items - Handling cash and meeting targets - Managing a team of workers

2014

Waitress

Fratelli

May 2013 - Mar 2014
  • - Advising/ushering guests - Taking food and drinks orders. Serving said items - Seating guests and dealing with a busy environment of 450 people at a time - Understanding Italian cuisine

2014

Customer Service Executive

Wayfair Australia

Sep 2012 - Mar 2014
  • Worked at Wayfair on 2 occasions. Oct 2013 - Jan 2013, Oct 2013 - April 2014. - Advising customers in a sales and customer service environment via telephone and email. - Liaising with suppliers and couriers in regards to orders. We as a company sold products from different suppliers and had to arrange couriers to collect said items and deliver to customers. - Checking scans, locating freight and relabelling if needed. - Reaching and excelling call and sales targets with specific time constraints - Taking over team leader roles - Updating database - Problem solving and proficient with computer system - Using own initiative to differentiate between customer queries and requests - Answering customer questions on products, processing orders and dealing with orders

2012

Sales Assistant

Cameron’s Retail Furnishings

Aug 2011 - Jul 2012
  • - Dealing with and advising customers - Opening and closing sister store ‘Just.’ - Handling cash - Dealing with customers over the phone - Till trained to understand companies system

2011

Sales Assistant

Schuh

Aug 2008 - May 2011
  • - Dealing with and advising customers - Excelling sales targets - Handling cash - Dealing with customers over the phone - Till trained to understand the companies system

Education

2011

BA(Hons) Undergraduate in Performance and Media

University of South Wales

Aug 2008 - Jun 2011
  • Upper second class Honours (2:1)

2008

Drama [a], Media [b], English Literature Key Skills UNIT Award Communication [level 3

Cambridge House Grammar School

Aug 2006 - Jul 2008
  • 3 A Levels

2006

English Language [a], Drama [a], Media [a], Business Studies [a], English Literature [b], Science Do

Cambridge House Grammar School

Aug 2004 - Jul 2006
  • GCSE

Awards

2006

Distinction - LAMDA Graded examination in Speech - The Speaking of Verse and Prose

LAMDA

  • All grades up to and including Grade 7 - Silver Medal

2005

Julian Simmons Cup of Comedy