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-Providing first class customer service -Comprehensive knowledge of food ingredients, nutritional information, health benefits of the food and drinks provided, and fitness routines in order to advise customers on how to live a healthy lifestyle. -Training new staff members -Working on events to promote the company
-Compiling price proposals for prospective clients -Liaising with clients and employees via email and phone to oversee each project to make sure it runs smoothly -Handling all enquiries from potential clients; this requires an in depth knowledge of all the services the company has to offer
-I was responsible for launching and marketing myrentalcv, an online referencing system for letting agents and tenants in Edinburgh. -I managed the CRM system of existing B2B clients to keep customer details up to date and identify any future needs -Responsible for identifying prospective clients and engaging with them to arrange business meetings to introduce the company’s services -I had a 75% conversion rate in selling myrentalcv to letting agents, which was the highest within the team. -Lead a marketing project where I was responsible for delegating tasks, communicating between the sales and marketing team and contacting third party companies to negotiate creating new partnerships. -Created content for SEO: industry related articles, videos and blog posts to drive traffic to the website. -Required high levels of organisational skills as I was working on multiple projects at once such as aiding in the recruitment of new interns, liaising with external agents and working on charity projects. -Administration duties such as updating and managing my own diary, writing summaries at the end of each meeting and filling out client paperwork.
-Developed content plans for social media strategy, which increased the organisation’s Facebook community by 35% and its Twitter followers by 45% in 4 months. -Interviewed volunteers and volunteer managers for inspiring case studies. -Provided guidance to staff members in social media communications: gave presentations, one to one meetings, and workshops. -Participated in networking events where I successfully promoted Volunteer Glasgow’s services to other organisations. -Used Google Analytics and Facebook Insights to analyse traffic sources, new page likes, and reach of posts. -Compiled a detailed report with a situational analysis and designed the firm’s future communication strategy to aid its progression.
Marketing, Business Management, Advertising and Online Marketing