Viviana Savelli

Account Specialist

FollowUnfollow

Join our Pro Plan to message Viviana

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LocationLucan, Ireland

Skills

 

  • Environment
  • Office
  • Powerpoint
  • Word

Work history

Currently

Account Specialist

Bentley Systems International Ltd

Nov 2009
  • • Contract setup / adjustment processing specialist • Immediately resolve contract and billing related questions/requests where possible • Root cause analysis – must be able to correctly identify user problems. Then resolve as necessary and flag with other teams/functions if required providing guidance where appropriate as the user’s problem may require ‘holistic’ approach • Role is designed to facilitate efficient servicing of customer needs by solving complex issues and providing solutions • Route issues to appropriate departments / colleagues when necessary • Provide contract and license support for users • Support renewal, QTL and other user related activities

2009

Customer Delivery Specialist

Hewlett-packard

Mar 2008 - Jun 2009
  • ·Collaborate with Sales, HP and HP Resellers to effectively manage customer relationships ·Generate and collect documents in support of new customer account generation ·Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in GPO and Pyramid. ·Arrange to receive and manage supplier invoices ·Prepare Funding and Booking packages ·Track deal funding to completion of payment.

Education

2004

Sociology, Greek and Roman Civilization, 1st Class Honours

NUIM

Aug 2002 - Aug 2004
  • Bachelor's degree

2003

Sociology

NUIM

Aug 2002 - Aug 2003
  • MASTER’S DEGREE

Awards

2003

John & Pat Hume Scholarship

2002

Coffey Memorial Prize