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• Contract setup / adjustment processing specialist • Immediately resolve contract and billing related questions/requests where possible • Root cause analysis – must be able to correctly identify user problems. Then resolve as necessary and flag with other teams/functions if required providing guidance where appropriate as the user’s problem may require ‘holistic’ approach • Role is designed to facilitate efficient servicing of customer needs by solving complex issues and providing solutions • Route issues to appropriate departments / colleagues when necessary • Provide contract and license support for users • Support renewal, QTL and other user related activities
·Collaborate with Sales, HP and HP Resellers to effectively manage customer relationships ·Generate and collect documents in support of new customer account generation ·Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in GPO and Pyramid. ·Arrange to receive and manage supplier invoices ·Prepare Funding and Booking packages ·Track deal funding to completion of payment.