About me
A confident, outgoing and organised individual with three years experience in creating systems and processes that assure client satisfaction, elevate industry reputation and image as an effective front of house manager and personal assistant. Proven track record of success in supervising complex diaries, budgets and vendor contracts. Demonstrated ability at providing invaluable detail orientated organisation, foresight and problem solving solutions that ensure the smooth coordination and support of front of house spaces and individuals.
Work history
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Front of House ManagerTrinity Brands
London, United KingdomFreelance
Managed the front desk, office and facilities for this luxury, heritage fashion conglomerate in a busy office of 60+ staff.
• Acted as the first point of call for all clients and visitors to the office in person and by telephone and implemented a signing in and screening system to better manage traffic coming through front desk.
• Renegotiated contracts held with current, and sourced new facilities vendors to slash costs once due for renewal, and co-ordinated and supervised all Health and Safety training with the relevant training provider.
• Worked with the Executive Assistants to create processes that managed the complex diaries of the Managing Director and Vice President, creating better channels of communication and more efficient booking systems for travel and board rooms.
• Ensured the smooth running of incoming and outgoing post by working with the warehouse to create a system whereby all shipments were tracked and sorted correctly.
• Used events experience to plan the company-wide Christmas party for 90 guests, as well as smaller head office and sample sale events.
• Supported the team across all functions with ad hoc tasks and administrative work.
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Personal AssistantMLY
- London, United KingdomFull Time
Created streamlined processes that managed this HNWI and well-known media figure during his nation-wide book launch and stand-up comedy tour.
• Produced a Google diary that amalgamated both his complex private and professional itineraries that effectively managed a busy book tour and corresponding television and radio appearances.
• Built working relationships with his agent, tour manager and publisher that saw me become the first point of contact for any press, general enquiries, and public engagements.
• Provided creative insight and feedback to new projects.
• Ran ad-hoc errands that aided in the more efficient running of day-to-day life.
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Skills
- Mac
- Events
- Administraion
- Client Facing
- Creative Writing
- Problem Solving
- Process Development
- Foreign Languages
- Diary Management
- Project Management
Education
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Foundation in ScreenwritingMet Film School
- London, United Kingdom
BA (Hons) JournalismLondon College of Communication, UAL
- London, United Kingdom