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? Working with the e-commerce platform Magento ? Adding / updating new products onto system that control listings on Amazon, Tesco, eBay ? Customer Service Support ? Liaising with the warehouse for customer issues ? Answering the phone calls and dealing with the customers requests ? Dealing with the repairs and returns ? Customer service via online chat
Providing high levels of support for customers with their queries, complaints & questions; Providing high end standard communication and customer service skills Providing front line technical support in order to resolve issues; Ensuring total customer satisfaction; Monitoring buying patterns and alerting customers to other products or special offers;
- Managing the Customer service department - Fulfilling customer orders and enquiries - Supporting the Marketing team by managing the Blog and social media updates - IT and programming support for the development team
Customer Service and IT support. - Managing the Customer service department - Managing the Amazon order and processes - Liaising with the warehouse for customer issues - Working with the IT team to fix website and back end issues