Vlad Serbu

Web Content and Customer Service

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  • LocationLondon, United Kingdom

Skills

 

  • Websites
  • Assistant
  • Client Services
  • Customer Services
  • Customer Support
  • Data Entry
  • Html
  • Marketing
  • Problem Solving
  • Sales Support
  • Wordpress
  • Web Production
  • Office
  • Powerpoint
  • Word

Work history

Currently

Web Content & Customer Service

Trackpack Limited

Nov 2015
  • ? Working with the e-commerce platform Magento ? Adding / updating new products onto system that control listings on Amazon, Tesco, eBay ? Customer Service Support ? Liaising with the warehouse for customer issues ? Answering the phone calls and dealing with the customers requests ? Dealing with the repairs and returns ? Customer service via online chat

2015

Customer Service & Coffee Specialist

Nestle Nespresso

Nov 2014 - Nov 2015
  • Providing high levels of support for customers with their queries, complaints & questions; Providing high end standard communication and customer service skills Providing front line technical support in order to resolve issues; Ensuring total customer satisfaction; Monitoring buying patterns and alerting customers to other products or special offers;

2014

Social Media, Customer Service and IT Support

Innovationgiftshop

Jan 2014 - Sep 2014
  • - Managing the Customer service department - Fulfilling customer orders and enquiries - Supporting the Marketing team by managing the Blog and social media updates - IT and programming support for the development team

2013

Customer Service

TV Discount Store

Jul 2013 - Dec 2013
  • Customer Service and IT support. - Managing the Customer service department - Managing the Amazon order and processes - Liaising with the warehouse for customer issues - Working with the IT team to fix website and back end issues

Education

2010

IT

Free International University of Moldova

Aug 2008 - Jul 2010
  • Informational Technologies