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Managed the entire online order process working with the e-commerce software Magento; processed daily online orders, order returns, shipment and customer queries via e-mail and telephone Compiled online shop content and descriptions for new products, PR reports, newsletters and social media content Supported organisation of small promotion and blogger event including preparation of event venue and catering arragenments; attracted new bloggers for the e-commerce business
Managed online hotel room reservations via www.booking.com, e-mail bookings from regular business clients and customer queries via telephone and e-mail; increased hotel occupancy to desired 60% Encouraged implementation of 3-star hotel quality standards; improved check-in procedures, customer communication, information and promotional materials in English and German etc. Assisted the front office with checking in English or German speaking guests
Participated in and held daily briefings discussing sales performance of the department Conducted competitor analysis regarding the business/conference programmes of leading 5-star hotels in Moscow used to improve the hotel’s business programmes and acquire new potential corporate clients Prepared hotel presentations and online press reports in German, published on the hotel’s website and used for presentations for German-speaking corporate clients