Zeshan Ahmed

Digital Project Manager

Mid Level
London, United Kingdom
Locked Pro Plan feature


Projects credited in

About me

Adaptable, self-motivated with 10 years’ experience in leading brands. Proven track record in managing a business division, managing client accounts by pioneering a unique business model with a customer centric approach. Strong work ethic with a focus on exceptional bespoke service with the gravitas to command professional respect at all levels; adept at handling difficult individuals to gain positive and constructive outcomes. A solid grounding in online and offline marketing, branding and client engagement strategies to yield result in competitive business sectors with the abilities to utilise my skills well as part of a team.


  • Customer Experience
  • Graphic Design
  • Email Marketing
  • Project Co-ordination
  • Wordpress CMS
  • Wordpress Design
  • CRM
  • Project Delivery
  • Business Startups
  • Self Starter

People I’ve worked with

Companies I’ve worked with

  • Harrods


    • Fashion and Textiles
  • Black Sun Plc

    Black Sun Plc

    • Marketing & PR
  • H

    Harrods Magazine

    • G

      Goldgenie Concierge

      Work history


      Digital Project Manager

      Black Sun Plc

      Nov 2019
      • London, United Kingdom
      • Full Time
      • Black Sun is an internationally recognised, market leading corporate communications specialist. As a Digital PM I delivered a digital solutions for a portfolio of blue-chip client base, mainly in the FTSE 100/250. • Responsible for day-to-day management of a portfolio of clients and end-to-end digital projects simultaneously, from inception, requirements definition, through design and build, to final delivery; ensuring that projects were delivered on time, on budget and met client requirements • Main point of contact for both internal and external teams; client facing, with regular client communication strengthening relationships and managing expectations • Created SOWs, requirement documents, project plans, and other project documentation required in the project delivery process • Managed project budgets, completed regular reconciliations; mitigated risks • Worked with strategy, creative, development and QA teams to write testing plans and technical specifications, established project timelines and created cost estimates. • Oversaw and managed the turnaround of project design and development, as well as QA to ensure project requirements and specifications met the quality standards and acceptance criteria - briefs and on-going communications with the strategy, design, development, and QA teams • Raised tasks and epic issues through JIRA and tracked the progress, including supporting QA function and review. • Worked actively with clients to develop new opportunities and growing accounts. • Provided CMS training in AEM internally and externally • Be a visible presence for both the internal teams and the client, with emphasis on face to face interaction. • Fluent in AEM Content Management Systems


      Client Relations Executive

      Harrods Ltd

      Jul 2015 - Nov 2014
      • London, United Kingdom
      • Full Time
      •  Managing a portfolio of international HNW clients and maximising selling opportunities through clientelling and retention.  Ccommunicating effectively across various levels, teams and cultures to nurture relationships with business partners.  Analyse service delivery data conducting acceptance/end-user tests and proactively create an improvement plan where appropriate.  Using CRM tools to leverage market intelligence strategy from customer attributes and to help develop customer engagement best practice across the business.


      Project Manager

      Goldgenie Concierge

      May 2015 - Oct 2018
      • London, United Kingdom
      • Full Time
      •  Leading a new division arm by co-branding a new service and building out the business to deliver an innovative digital experience within the Wealth programme, meet customer requirements and to innovate within the industry.  Applying key global & client insights to ensure all UX touch-points are delivering a best in class experience to all concierge clients.  Manage the delivery of multiple small to mid-size digital projects to developing the overarching strategy for the products business and working flexibly across the business according to the changing priorities of the overall e-commerce plan.  Create marketing materials plus, digital marketing content using Adobe suite such as Photoshop, Indesign and Illustrator.



      Graphic Design

      Coventry University

      Sep 2001 - Sep 2014
      • United Kingdom