About me

Adaptable, self-motivated with 10 years’ experience in leading brands. Proven track record in managing a business division, managing client accounts by pioneering a unique business model with a customer centric approach. Strong work ethic with a focus on exceptional bespoke service with the gravitas to command professional respect at all levels; adept at handling difficult individuals to gain positive and constructive outcomes. A solid grounding in online and offline marketing, branding and client engagement strategies to yield result in competitive business sectors with the abilities to utilise my skills well as part of a team.

QuestionsProjectsExperienceTeam

Projects

• 5

  Samsung UK BAU Project ManagementAs a Digital Project manager of Samsung’s BAU project, my role involved managing the of day-to-day content updates for several sections of Samsung’s sites (UK, Ireland, B2C and B2B).
• Adecco Group online annual reportStakeholder communications work as part of their integrated reporting strategy https://ar.adeccogroup.com/2019/index.html
• G4S integrated online annual reportBuilding upon the 2018 award winning online annual report page working closely with the client and their stakeholders.
• Logo ConceptConcept of a Video Production startup with some Series B funding.
• Logo for homecare businessClient was going through a funding round to create a homecare business. I was commissioned to create a logo to suit the company ethos of trust, transparency and the bond of a family generation. The concept was to communicate one point diversifying into three to show the generational link as well as the gradient to demonstrate trust.
• 1

  Concierge Website and BrandingCreated a website, app and all branding for a concierge business division for high net worth clients.

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Projects credited in

• 2

  Harrods Online
• 12

  Harrods MagazineThis is a selection of images shot for various commissions for Harrods magazine over the years. I'm in the debt of my friend & editor who had the foresight & faith to ask me to shoot everything from food to fashion & mainly not food at all, thank you Debs. We won the Jasmine visual award for the first series of B&W images & we were shortlisted the following year. They have always maintained the highest level of design & photography, it's been an honour to shoot for them.

Work history

Digital Project ManagerBlack Sun Plc
Nov 2019London, United KingdomFull Time
Black Sun is an internationally recognised, market leading corporate communications specialist. As a Digital PM I delivered a digital solutions for a portfolio of blue-chip client base, mainly in the FTSE 100/250. • Responsible for day-to-day management of a portfolio of clients and end-to-end digital projects simultaneously, from inception, requirements definition, through design and build, to final delivery; ensuring that projects were delivered on time, on budget and met client requirements • Main point of contact for both internal and external teams; client facing, with regular client communication strengthening relationships and managing expectations • Created SOWs, requirement documents, project plans, and other project documentation required in the project delivery process • Managed project budgets, completed regular reconciliations; mitigated risks • Worked with strategy, creative, development and QA teams to write testing plans and technical specifications, established project timelines and created cost estimates. • Oversaw and managed the turnaround of project design and development, as well as QA to ensure project requirements and specifications met the quality standards and acceptance criteria - briefs and on-going communications with the strategy, design, development, and QA teams • Raised tasks and epic issues through JIRA and tracked the progress, including supporting QA function and review. • Worked actively with clients to develop new opportunities and growing accounts. • Provided CMS training in AEM internally and externally • Be a visible presence for both the internal teams and the client, with emphasis on face to face interaction. • Fluent in AEM Content Management Systems
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Client Relations ExecutiveHarrods Ltd
Jul 2015 - Nov 2014London, United KingdomFull Time
 Managing a portfolio of international HNW clients and maximising selling opportunities through clientelling and retention.  Ccommunicating effectively across various levels, teams and cultures to nurture relationships with business partners.  Analyse service delivery data conducting acceptance/end-user tests and proactively create an improvement plan where appropriate.  Using CRM tools to leverage market intelligence strategy from customer attributes and to help develop customer engagement best practice across the business.

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Skills

• Customer Experience
• Graphic Design
• Email Marketing
• Project Co-ordination
• Wordpress CMS
• Wordpress Design
• CRM
• Project Delivery
• Business Startups
• Self Starter

Education

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Graphic DesignCoventry University
Sep 2001 - Sep 2014United Kingdom