Adaptable, self-motivated with 10 years’ experience in leading brands. Proven track record in managing a business division, managing client accounts by pioneering a unique business model with a customer centric approach. Strong work ethic with a focus on exceptional bespoke service with the gravitas to command professional respect at all levels; adept at handling difficult individuals to gain positive and constructive outcomes. A solid grounding in online and offline marketing, branding and client engagement strategies to yield result in competitive business sectors with the abilities to utilise my skills well as part of a team.
Black Sun is an internationally recognised, market leading corporate communications specialist. As a Digital PM I delivered a digital solutions for a portfolio of blue-chip client base, mainly in the FTSE 100/250. • Responsible for day-to-day management of a portfolio of clients and end-to-end digital projects simultaneously, from inception, requirements definition, through design and build, to final delivery; ensuring that projects were delivered on time, on budget and met client requirements • Main point of contact for both internal and external teams; client facing, with regular client communication strengthening relationships and managing expectations • Created SOWs, requirement documents, project plans, and other project documentation required in the project delivery process • Managed project budgets, completed regular reconciliations; mitigated risks • Worked with strategy, creative, development and QA teams to write testing plans and technical specifications, established project timelines and created cost estimates. • Oversaw and managed the turnaround of project design and development, as well as QA to ensure project requirements and specifications met the quality standards and acceptance criteria - briefs and on-going communications with the strategy, design, development, and QA teams • Raised tasks and epic issues through JIRA and tracked the progress, including supporting QA function and review. • Worked actively with clients to develop new opportunities and growing accounts. • Provided CMS training in AEM internally and externally • Be a visible presence for both the internal teams and the client, with emphasis on face to face interaction. • Fluent in AEM Content Management Systems
Managing a portfolio of international HNW clients and maximising selling opportunities through clientelling and retention. Ccommunicating effectively across various levels, teams and cultures to nurture relationships with business partners. Analyse service delivery data conducting acceptance/end-user tests and proactively create an improvement plan where appropriate. Using CRM tools to leverage market intelligence strategy from customer attributes and to help develop customer engagement best practice across the business.
Leading a new division arm by co-branding a new service and building out the business to deliver an innovative digital experience within the Wealth programme, meet customer requirements and to innovate within the industry. Applying key global & client insights to ensure all UX touch-points are delivering a best in class experience to all concierge clients. Manage the delivery of multiple small to mid-size digital projects to developing the overarching strategy for the products business and working flexibly across the business according to the changing priorities of the overall e-commerce plan. Create marketing materials plus, digital marketing content using Adobe suite such as Photoshop, Indesign and Illustrator.