Adaptable, self-motivated with 10 years’ experience in leading brands. Proven track record in managing a business division, managing client accounts by pioneering a unique business model with a customer centric approach. Strong work ethic with a focus on exceptional bespoke service with the gravitas to command professional respect at all levels; adept at handling difficult individuals to gain positive and constructive outcomes. A solid grounding in online and offline marketing, branding and client engagement strategies to yield result in competitive business sectors with the abilities to utilise my skills well as part of a team.
Managing a portfolio of international HNW clients and maximising selling opportunities through clientelling and retention. Ccommunicating effectively across various levels, teams and cultures to nurture relationships with business partners. Analyse service delivery data conducting acceptance/end-user tests and proactively create an improvement plan where appropriate. Using CRM tools to leverage market intelligence strategy from customer attributes and to help develop customer engagement best practice across the business.
Leading a new division arm by co-branding a new service and building out the business to deliver an innovative digital experience within the Wealth programme, meet customer requirements and to innovate within the industry. Applying key global & client insights to ensure all UX touch-points are delivering a best in class experience to all concierge clients. Manage the delivery of multiple small to mid-size digital projects to developing the overarching strategy for the products business and working flexibly across the business according to the changing priorities of the overall e-commerce plan. Create marketing materials plus, digital marketing content using Adobe suite such as Photoshop, Indesign and Illustrator.