Description

Are you our “TYPE”?
Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are and how you can become part of our team? Visit us at www.monotype.com
We are looking for a strong Manager to direct the day to day activities of our Customer Success team within EMEA. This team is responsible for helping our enterprise customers adopt and realise maximum value from our SaaS offering. This would be a great opportunity for someone to join a new and exciting function at Monotype, helping build processes with the Global Director for Customer Success from the ground up.
What you’ll be doing:
Drive customer adoption, anticipating customer adoption issues and running specific plans to increase Monotype Fonts adoption where required to ensure that all clients and customers are successful with the Monotype Fonts Platform
Deliver value based outcomes by presenting value propositions and business cases that are compelling and differentiates from competition within the industry or market
Act as a trusted advisor to customers, building meaningful relationships with customers and working seamlessly with the sales team to extend Monotype’s reputation and position as vendor of choice
Manage the day to day activities of Customer Success Managers in EMEA, including helping them prep and plan for client calls in line with our global Customer Success messaging
Mentor and develop Customer Success Managers within EMEA
Scale Customer Success strategy, in partnership with the Global Director for Customer Success and other key stakeholders to optimise workflows
Be responsible for the integrity and functionality of our Customer Success Platform (Salesforce)m this includes overseeing data quality, architecture, integrations, automations and ensuring the platform aligns with our business objectives
Manage the reporting and analysis of Customer Success efficiency metrics. Working collaboratively to identify areas for improvement and develop actionable plans to address identified inefficiencies.
Assist in defining and executing the Customer Success Strategy in conjunction with the Global Director of Customer Success.
What we’re looking for:
Previous experience in customer success, client relations or sales experience
Fluency in German and English
Highly organised and able to multi-task
Previous management experience, desirable
Fluency in English and one additional European language (ie. French, German, Spanish etc)
Previous knowledge of customer success processes
Excellent communication and interpersonal skills
Salesforce experience, preferred
What’s in it for you:
Highly engaged “Fun” Committee to keep work enjoyable
Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs
25 paid holidays
Great matched pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.