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Product ManagerTrainline
11 days ago
  • LevelMid Level
  • ProfessionsProduct Manager, Product Development Manager, Data Analyst
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

Company Description
Great journeys start with Trainline
We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow.
With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be.
And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things.
With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success.
Job Description
This year we embark upon a whole new modernization of both Android and iOS apps with the goal of supporting new flexible experiences that can achieve our ambitious goals and address the contextual needs of our customers.
This sits in App Core Platform, which is critical to providing a fast, reliable, and frictionless experience, and has responsibility for ensuring industry and government compliance, and protecting our customers’ privacy. In this role you will work closely with your Product, Tech, Architecture and other department colleagues, leading on performance and quality, and partnering on the delivery of new capabilities to ensure the customer experience for the whole journey is second to none. The role is technical in nature but requires a strong understanding of the customer experience to uphold quality throughout.
  • Know the competitive landscape, global industry and technology trends and how this relates to company strategy.
  • Champion the domain with full understanding of underlying technology, influencing technical direction and partnering with Architecture.
  • Own the short, medium and long-term roadmap for one or more squads, driving prioritization and striking a balance between new capabilities, sustain requirements, platform improvements, and reporting/monitoring capabilities.
  • Together with your engineering partner, be an effective leader to build a high performing team.
  • React to operational issues, either customer or technical, and prioritise remedial action as appropriate to avoid poor customer experience or internal inefficiencies.
  • Generate ideas championing an outcome driven approach, comprehensively exploring options and using data to resolve ambiguity.
  • Triangulate multiple signals using data tools to generate insights, communicate hypotheses to wider audience and share learnings from both successes and failures.
  • Concise and effective communication with team providing context and strategy, upholding tech and business OKRs.
  • Develop relationships to regularly engage, communicate, and influence peers and business partners through clear, confident presentation making technical complexities easy to understand.
  • Execute with limited direction coordinating with partners across the business using data and insights to make timely decisions when needed.
Qualifications
  • Experience of app based products
  • Worked in a fast-paced technical environment where you’ve had to think on your feet and bring people together to problem solve
  • Led a full-stack team or led delivery coordination across multiple teams
  • Evidence of customer centric thinking through insights, data and experimentation
  • Knowledge and experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria
  • Analytical thinking and decision making, able to weigh up conflicting priorities and make the right decision using a balance of qual and quant data inputs
  • Experience in travel industry or a marketplace could be beneficial
Additional Information
Why should you jump on board?
We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.
We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams.
Our Values
  • Think Big - We're building the future of rail
  • Own It - We care about every customer, partner and journey
  • Do Good - We make a positive impact
  • Travel Together - We're one team
Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.

Skills Required

  • Product
  • Problem Solving
  • Analytical Thinking

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