Frequently asked questions

  • I’m having an issue with the mobile iOS app, can you help?

  • How can I become the admin of a company page and edit it?

  • I want to access an invoice/receipt from a purchase

  • How can I edit my email notifications/unsubscribe?

  • Why can I see myself and my projects on Google search? Can I change this?

  • Is it possible to have a private profile on The Dots?

General enquires

  • What is The Dots?

  • How can I message another user on The Dots?

  • I need help with my cover photo

  • Can a company page have more than one owner?

  • I’ve spotted a technical error and need assistance

Company pages

  • How do I create a company page?

  • How can I become the admin of a company page and edit it?

  • Can a company page have more than one owner?

  • How can I publish a project under a company?

Projects

  • What is a project?

  • Why should I post a project?

  • What can I embed into projects on The Dots?

  • I can’t find my project

  • How can I un-credit somebody from my project?

  • How can I publish a project under a company?

Account settings & admin

  • How can I edit my email notifications/unsubscribe?

  • I want to access an invoice/receipt from a purchase

  • How can I deactivate/delete my account?

  • Why can I see myself and my projects on Google search? Can I change this?

  • Is it possible to have a private profile on The Dots?

Applying for jobs

  • Has my job application sent?

  • I haven’t heard back from the employer

  • I’m having issues uploading my document

  • Can I ask The Dots for career advice?

  • Opportunities with The Dots

Hiring talent on The Dots

  • How do I pay for a job?

  • How do I post a job?

  • How long does a job ad last for?

  • I need to expire my job ad

  • Will my job credit run out?

  • How can I use The Dots to headhunt / search for talent?

  • I want to publish roles regularly

  • My company would like a subscription to The Dots

  • I’m a charity - can I have free job posts?

  • What are the benefits of having company page followers?

  • What is a Pro Account?

Team credits

  • What are team credits?

  • How can I credit people?

  • Can I credit people who are not members of The Dots?

  • How can I get credit for projects already on The Dots?

  • How can I un-credit somebody from my project?

Need more help?