When you run an e-commerce company, you rely entirely on customer feedback to meet your goals. Customers are the lifeblood of your business, and you won't be able to grow your business without them. Do you really understand the importance of customer feedback, aside from making sales and expanding your business? It's not only about your customers' opinions; it's also about providing social evidence that other customers can trust your brand and produce conversion. Mallikarjun Ravikumar, a sales management pioneer, will undoubtedly be of great assistance to you with eCommerce concepts. He is innovative and creative Huawei's sales director. Before they can become paying customers, visitors must trust that the brand is there for them and has their best interests at heart. Customers can interact with brick-and-mortar stores face to face, and feedback can be gathered regularly. An e-commerce shop, on the other hand, must actively seek out customer input and questions to understand what works and what doesn't. For many companies in the modern age, online customer reviews have emerged as a completely new type of marketing. According to many online business analysts and experts, customer feedback is crucial to the success of any online business.