1) Responsibility for helping your team on your assigned clients:-
- Technical knowledge (media planning/buying/research/software and systems).
The expectation in technical knowledge is that you will get to know the basics of the following:
o How to plan and buy social, TV, radio, print and OOH campaigns and understand all the measurements and calculations in planning campaigns such as 1+ coverage, 4+ coverage, GRPs, cover curves, frequency.
o You will become adept at using some of the JAA planning systems (internal) and some of the syndicated research systems (Telmar-TGI, Nielsen Addynamix, MediaOcean, Similar Web and others that JAA may subscribe to)
o You will be able to set-up and monitor campaigns on self-serve platforms on either Facebook and Google.
- Servicing your clients (account handling)
- Ability to write and present information succinctly and coherently to clients in meetings. Show evidence that their writing skills are proficient including accuracy, and tone
- Administrative and financial competence, precision and punctuality.
2) Servicing and developing your accounts
- effective and innovative media planning.
- competitive media buying and negotiation.
- punctual response to client briefs / requests & ensuring deadlines are met.
- accuracy in plans, reports, estimates & data provided to client.
- financial administration which includes dealing with accounts queries, ensuring billing runs go smoothly, submitting forecasts on time.
- high standards in appearance /presentation of documents and other written .communications to clients
- Building strong personal relationships with client team members at their equivalent level.
- proactively suggest new initiatives / ideas to your colleagues and your clients.
- build relationships and collaborate with media owners and creative agencies.
- collaborate and build relationships with internal JAA teams – eg TV Buying; digital services and accounts.
- look to move client team members beyond ‘happy with JAA service’ to ‘commit to JAA’.
- be aware of the need for confidentiality in business dealings both internally and externally.
- the Media Circle course and/or IPA Foundation Course.
- Google Ads Certification and Facebook Blueprint certified.
- IPA Effectiveness Essentials Certificate or Digital Performance Certificate.
- Online MediaOcean, Kantar TGI, Ad Intel, ProSimilarWeb and Pathmatics.
- reading widely around the subject in trade press and on WARC.com.
- actively build relationships externally across creative agencies/media
- owners/clients and key opinion formers.
How much do they live the JAA Values?
HOW YOU WILL BE EVALUATED IN YOUR REVIEW
Your review will consist of the following:
- A summary of your accounts and contribution to JAA in the review period. From a performance side of things we will outline what behaviours we wish you to continue; behaviours we wish you to stop and behaviours we wish you to start.
- You will be then evaluated on your description against the four pillars of your job description and how well you live the agency values as follows:
1. Overall Contribution to the Team
2. Overall Contribution for the Client
against the following criteria:
- Did not meet expectations.