Operating since 1994, the charity Open Secret had been entirely dedicated to supporting adult survivors of childhood trauma with counselling, but had found their range of service provision had increased to advocacy for survivors of in care abuse, working in schools to provide wellbeing support for pupils, general mental health counselling and more.
In 2016, to accommodate the broader range of services the organisation was now providing across Scotland, Open Secret took the decision to rebrand themselves, bringing in Wide Eye Marketing to help realise the new brand direction. The charity wanted a new identity with a new name for the organisation that better reflected the common theme of wellbeing and mental health across their services.
The existing Open Secret brand had been in use since the charity first opened its doors in 1994, but it no longer fit all of the services on offer. There was concern that while the existing brand was beloved by existing supporters and clients, the association with childhood trauma support did not fit with several of the newer services. This could create a stigma and prevent people from seeking support from the charity.