“Only somebody who doesn’t respect your work would ask you to do it for free or way below market rate. They always turn out to be more trouble than they’re worth.”
Louise, freelance writer
“Consider stricter payment terms for your first invoice with a new client, or, even better, a deposit up-front.”
Alex, app developer
Clients can be tricky
“Friendship counts for nothing. The two worst ‘clients’ I’ve ever had were people I’d known previously.”
Andy, graphic designer
“It’s hard. In my line of work (consulting) clients are probably already people you know but those same people who used to reply to your email/voicemail when you were a director in a multi-national corporation now don’t!”
John, strategy and communications consultancy
“Follow your gut! If a client seems like a pain they probably will be so turn them down and wait for a good client to come along.”
Tom, software developer
“It really isn’t difficult to write a proposal for each project/client. It protects me from being messed around, keeps my cashflow steady with staged payments and weeds out bad clients before I start work for them.”
Mat, graphic and web designer
If there’s one thing I know…
“Work hard, take breaks. Family is all important — even if it means compromising on money.”
Anon
“No matter what your business, customer service is super important. Just do a good job, be nice to people and they will come back!”
Bex, graphic designer
“Delegate where you can, communicate where you can’t.”
Anon, business manager