A photo of the Aldwych theatre Share Event Paid Theatre Operations Internship - Nederlander TheatresMasterclass Trust
- LevelJunior
- ProfessionsOperations Manager, Theatre Manager
- TypeInternship
- Location49 Aldwych, Holborn, London WC2B 4DF, UK
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Description
We are inviting applications for a three-month fixed-term placement at the Aldwych and Dominion Theatres.
This is an exciting opportunity for someone interested in gaining a comprehensive view of how West End theatres operate. The intern will work full-time (40 hours per week) and will be mentored by various teams, gaining hands-on experience in areas such as Box Office operations, Front of House customer service, theatre management, and marketing.
During this placement, the successful candidate will learn about:
Theatre Operations
- Assist in daily administrative duties and operational planning tasks.
- Communicate with staff, producers, and customers; respond to enquiries and feedback efficiently.
- Support HR processes, meeting setup, and maintain office supplies.
- Gain knowledge in show programming and negotiating terms with producers.
Front of House
- Ensure audiences have an excellent experience through customer service.
- Check tickets, assist in seating, and maximize sales at bars and kiosks.
- Collaborate with the Front of House management for show setup, staff inductions, and nightly reports.
Sales and Ticketing
- Learn the sales and ticketing processes within the Box Office.
- Use the ticketing system to sell tickets and respond to customer requests, including those with access needs, while providing high-quality service.
Marketing
- Understand branding and audience communication with the marketing team.
- Assist in creating e-newsletters, responding to social media inquiries, and planning dynamic content for the theatre’s channels.
Venue Hire
- Support the Events department in running venue hires, ensuring excellent customer service.
- Handle client enquiries and convert them into bookings; assist with event setup, including furniture and refreshments.
- Learn about the programming process for one-off shows, including booking and legal contracts.
Finance
- Discover the finance and accounting department's function.
- Assist with daily tasks, learning about purchase ledgers, archiving, financial reports, and budgets.
Stage Door
- Learn the roles of the Stage Door team, welcoming staff and guests.
- Understand how the Stage Door and security maintain safety and provide customer service.
Property Services
- Assist with maintenance activities, prioritize requests, and engage in reactive work (e.g., painting and renewing fixtures).
- Understand health and safety requirements and risk management practices.
Other
- Comply with all Company Policies, including HR, Inclusion, Diversity and Equity, Sustainability, and Health and Safety Policies.
Skills Required
- Administraion
- Punctual
- Reliable
- Team Collaboration
- Communication
- Positive Attitude
- Microsoft Office
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