Description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Digital Operations Coordinator, EMEA
A little bit about our team:
WEA Digital Operations is charged with providing elite delivery of our labels’ digital products while providing extraordinary operational partnership, support, and education to our artists, labels, commercial partners, and all Warner Music Group business divisions around the world with style, flair, and awesomeness.
Your role:
Support the Digital Operations Department in account and delivery specific initiatives. Duties include Troubleshooting Delivery Issues, Account Management and Label Support.
You will be working with a dynamic and innovative team solving the world’s supply chain operations problems while helping WMG to exploit its exciting catalogue globally
You will be at the forefront of an ever-growing and ever-changing field as we constantly adapt to the ways people consume music and the accounts that work to provision that media
You will work on a team where no two days are truly alike and being a digital detective is all in a day’s work.
Here you’ll get to:
Validate products for Apples strict delivery requirements
Participate in the iTunes Validation Initiative. Vetting new releases before they are delivered to iTunes, validation statistical analysis, enforcing compliance amongst labels and affiliates worldwide
Participate in bi-weekly Apple Validation Calls and Apple Scorecard meetings
Provision of insight and advice to new and existing partners and affiliates regarding content delivery, XML specifications and other relevant detail relating to the WMG digital delivery process
Field requests from Warner Music affiliates, global and regional commercial/legal teams regarding operational start up, process and issues within the designated territories
Distribution of set-up documentation and consolidation of key information required to process internally and externally for account creations/amendments
Onboard and upgrade partner profiles for digital service providers digital partners
Compliance checks, weekly progress metrics, delivery health check and resolutions
Troubleshoot delivery issues for the Digital Operations team
Actively participate in weekly Global Digital Operations conference calls, London based team meetings and ad-hoc meetings, providing updates on account status and localised details affecting designated territories
Attend and participate on conference calls with designated affiliates to discuss new account set-ups and delivery issues for existing partners and forthcoming key projects and releases
Handle administration: organisation and maintenance of account start up documentation on behalf of the EMEA Digital Operations team
Provide support with DDEX compliant ERN spec for day-to-day deliveries and XML upgrades
Actively participating in global and local migration work, systems upgrade and operational support for supply chain tools
Maintain a strong knowledge of partner services and capabilities
Build and maintain strong client relationships
Carry out ad-hoc projects for the EMEA/Global Digital Ops group and other additional duties as required by management
About you:
Excellent verbal and written communication
Time Management
Organization
Critical Thinking
Keen eye for detail
Fast to absorb technical developments/improvements
Adherence to Compliance and Security
Relationship building and Customer service focus
Strong problem solving/decision making skills
Extraordinary planning and prioritisation
Amiable
Curiosity
Confidence
2 years’ professional work experience
Excellent Microsoft Office Skills required
We’d love it if you also had:
Bachelor’s Degree
Previous experience of Digital Service Providers/Distribution would be an advantage
Previous experience of XML would be an advantage
Genuine interest in Music
About us:
As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through  a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.
Together, we are Warner Music Group: Music With Vision & Voice.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG.  We love it here, and think you will, too.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.