The Ecommerce & Performance Marketing Coordinator is responsible for managing and optimising the day-to-day operations of the Bella Freud websites, ensuring an exceptional online shopping experience. This role involves website maintenance, content management, SEO, customer service, and collaboration with third-party agencies and partners. Additionally, the Coordinator will oversee performance marketing and CRM activities to drive customer engagement and sales growth.
Oversee daily management of the Bella Freud websites, including seasonal updates, site maintenance (e.g., merchandising, upsells, navigation optimisation), SEO (imagery, key search terms, metadata), and customer management.
Manage content uploads for the homepage, product listing pages (PLPs), brand pages, and product detail pages (PDPs) to ensure the site aligns with the brand calendar, reflecting all relevant sales and launches.
Aid with Bella Freud's customer service, handling all inquiries such as product questions, returns, delivery, payment queries, and resolving escalated issues.
Serve as the primary day-to-day contact for the development agency.
Assist the Head of Ecommerce in managing the development roadmap, calendar, and budget.
Monitor and enhance website user experience (UX) in collaboration with the Head of Ecommerce to drive improvements and performance.
Oversee content and data uploads for additional online platforms representing the brand, working closely with account managers to optimise sales performance.
Prepare and present weekly and seasonal trade reports on website performance, including sales KPIs and product performance.
This role is ideal for a detail-oriented individual with a passion for ecommerce and digital marketing, looking to contribute to a dynamic team in a fast-paced environment. If you have a strong understanding of ecommerce operations and performance marketing, we'd love to hear from you!