Description

Location: London (Hybrid)
Position: Full-Time
Reports to: Head of Marketing
Department: Marketing & Communications

About KOKO

London’s iconic KOKO reopened in Spring 2022 after a three year restoration and redevelopment - a favourite of Prince, Kanye West, Amy Winehouse and Madonna, it relaunched as a state-of-the-art live music venue spanning 50,000 square feet, with a new members club The House of KOKO situated backstage and the new Cafe KOKO next door.
The House of KOKO sprawls over four floors and sixteen beautifully designed spaces (from the team behind Chiltern Firehouse), The House of KOKO’s artistic membership community enjoy access to a beautiful new roof terrace and restaurant, dome cocktail bar, penthouse and recording studio, piano room, library, a hidden speakeasy, stage kitchen, cocktail bar and secret vinyl rooms. Architecturally unique, and with a sense of adventure at its heart, members can explore secret routes into the theatre, and delight in its many hidden rooms. With Executive Chef Andreas Engberg (La Petite Maison) at the helm, and housing one of the finest contemporary art collections in London, The House of KOKO with its artistic community, sits at the forefront of London culture.
Described by Vogue as ‘A totally unique experience’, the BBC as ‘changing the face of music’’ and FT HTSI as an ‘arts space for the future’, this is a brilliant opportunity to join one of the most exciting companies in the globe right now.

The Role

We are seeking a culturally aware, positive individual, who thrives in a fast-paced environment, to join our fast-paced marketing team at The House of KOKO. The successful candidate will have excellent copywriting skills, with exceptional organisational skills who can manage multiple projects at once with ease.

The Marketing Manager will be responsible for crafting marketing plans, communications and content plans to drive member engagement, retention and new member acquisition, working closely with key stakeholders across the business including (but not limited to) Membership, Cultural Events and Operational teams, in order to enhance the members’ experience.
The role requires someone who is both creative and analytical, an exceptionally strong copywriter, ideally with experience in brand storytelling, as well as managing complex databases using Salesforce Sales and Marketing Cloud. The Marketing Manager will possess excellent attention to detail and will work collaboratively with other areas of the marketing team including the Social Media and Graphic Design teams, the Creative Director and the Marketing Department Heads.
The successful candidate is passionate about culture, with an interest and awareness of the latest music, art, food, design and fashion trends. We are a warm and friendly team, passionate about the vision for the business and about music and culture. As an independent company, the team works across many projects within the business at any given time, therefore we are looking for someone who will contribute a positive, can-do attitude.

Key Responsibilities
Lead all marketing efforts to The House of KOKO’s membership community, ensuring timely, relevant, and engaging content is distributed across all channels, including e-comms, digital editorial and on-site.
Plan, write and compile all member communications, adopting the brand tone of voice across a variety of channels, including writing and compiling the weekly member newsletter.
Plan and write clear and accurate weekly briefing documents for other internal teams.
Liaise with ticketing partner to add, remove, and monitor event sales and progress, reporting back to other key stakeholders.
Create and review design briefs, proof and provide feedback on designs.
Send assets to print and be responsible for collection and install at The House.
Lead internal THOK marketing meetings, preparing agendas and ensuring items are moved along in a timely manner.
Liaise closely with the Social Media and Content team on the creation of content for member updates, event announcements, and in-club collateral, working with the design and content teams to align visuals and messaging.
Collaborate with membership, cultural events, and operations teams to align marketing efforts with club activities.
Analyse member engagement metrics to continuously refine communication strategies, focusing on enhancing member satisfaction and participation.
Assist in identifying and establishing partnerships with external brands and communities to create new membership leads, bringing unique experiences to the club and track conversion rates.

About you
We are seeking a culturally aware, positive individual, who thrives in a fast-paced environment with the following key attributes and experience;
3–5 years of professional marketing experience, a degree within the field is preferred
1–2 years of hands-on experience with Salesforce Marketing Cloud.
A confident and professional communicator with strong copywriting skills, and a natural ability to adapt to the appropriate tone of voice.
Excellent organisational skills and a proactive approach to meeting deadlines
A solution finding team player, able to work to on their own initiative in line with the directives of a brief, liaising with multiple stakeholders within the business
Comprehensive knowledge of the cultural landscape of London, with a strong understanding of culture, art, music, fashion and luxury and hospitality brands.

Please note that we can only consider applicants with the right to work in the UK.

Benefits
Staff discounts across Café & Theatre
Access to tickets
Employee Assistance Program
Wellness platform, including a perk platform of various discounts
Enhanced holiday of 25 days + bank holidays
Enhanced absence policy and family perks
Dedicated training schemes
Flexible working
Skills Required

Salesforce
People who have worked with The House of KOKO

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Sarah M
- Membership Exec at The House of KOKO
Freya Parsons
- Events Director at KOKO
Jodie Speight
- Membership Manager at The House of KOKO