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User ResearcherWellcome
26 days ago
  • LevelMid Level
  • ProfessionsUser Researcher, UX Designer, Researcher
  • TypeFull Time
  • LocationLondon, United Kingdom

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Description

The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.
We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
These challenges need the bold science we support, but they won’t be solved by science alone.
We are looking for a User Researcher to join our team.
Where in Wellcome will I be working?
You will be part of the Experience Design team within the Digital and Technology department reporting to the Senior User Researcher.
The Experience Design team is an inspiring, friendly and creative team where you will be designing experiences and using technology in interesting ways to meet our ambition to use ‘science to solve the urgent health challenges facing everyone’.
We work on digital products and services that play a key role in what Wellcome does, from funding, policy and advocacy, Wellcome Collection Museum and Library, internal and data tools. By focusing on the people who use those products, you will help ensure they are solving real problems.
What will I be doing?
As part of the Experience Design team in Digital and Technology, the User Researchers work closely with multidisciplinary product teams and staff across Wellcome to explore user needs and behaviours through all stages of product development. They advocate for a user-centred approach and contribute to our user-centred design community.
As a User Researcher, you will:
  • Plan and run user research across our digital products and services to uncover the behaviours, needs and motivations of our users, using a variety of methodologies
  • Develop and maintain a user research programme that is sustainable and receptive to the pace of agile/lean product development
  • Recruit participants from a diverse range of communities, including people with access or other specific needs
  • Generate insights that feed into all stages of product development, from discovery to ongoing iteration, in line with product roadmaps
  • Work with teams to synthesise clear and actionable findings and helping product managers to assess the risks and value of product and service features
  • Utilise qualitative and quantitative data to create a rich picture of user behaviour and develop ways of evaluating user experience of products and services
  • Coach other user-centred practitioners to assure and improve research practice.
  • Contribute to a diverse and inclusive culture across the organisation, collaborating across departments
Is this job for me?

We’re looking for a User Researcher to join our evolving and ambitious team at Wellcome who will explore user needs and behaviours, advocate for a user-centred approach and coach other UX practitioners.
We are looking for someone who has:
  • Experience across all aspects of user research, including recruitment, moderating sessions, synthesising and presenting findings
  • Ability to advocate effectively for user research and comprehensive, user-centred practices
  • Experience of planning and delivering research, using both quantitative and qualitative methods, to uncover motivations and behaviours
  • Experience communicating findings and recommendations to a range of stakeholders, in a variety of ways to suit the audience
  • Good knowledge of multidisciplinary digital teams and agile practices
To apply please upload your current CV and complete our short application
Interview dates: W/C Monday 25th November.
You can view the full job description on our website.
You can read more about the benefits we offer our employees on our website
Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best.
At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.
Diversity and Inclusion is at the heart of everything we do
Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit ourwebsite for more information on adjustments and accessibility, or contact us at jobs@wellcome.org

Skills Required

  • User Research
  • UX
  • Agile

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