Our Retail and Digital teams have a great relationship thanks to constant two-way communication. From members of the Digital Team spending time in our stores or Retail HQ in Northampton, or our Retail colleagues joining us in London for meetings or show & tells, we make a concerted effort to remain co-ordinated (plus it helps that we can have a laugh together).
Our Retail colleagues told us about the issue the F&E stores were having and we’d observed it ourselves, so we took this as a challenge to find a better way of handling collection requests.
In true agile fashion, we decided to start small, and built a platform with basic but effective functionality for a small selection of ‘early adopter’ shops. Our F&E colleagues are so incredibly busy – arranging collections, sorting donations, organising displays, serving customers – so it was key that the system we designed was easy to adopt and a breeze to use.
Flow initially looks like a clean and glossy dashboard, displaying the amount of outstanding and accepted requests. By clicking into different elements of the dashboard, you can review, edit and organise requests. Think of it as the ‘mission control’ of furniture collections!