Clinical Trial of a POC diagnostic (Service Design)

  • Zoi Stergiadou
Use/adaptation of Service Design tools (personnas, user journey, blueprint map, experience protyping). Holistic approach in order to design a new strategy, describe the patient profile, define the patient journey and touchpoints, evaluate the transitions through prototyping and finally explore design potentials throughout the journey. Primary focus on user (patient) engagement.


  • L

    Lancaster University