This is a case study of an on site chat bot that I built for a laser hair removal clinic. The bot appeared as an out of hours chat widget that dealt with booking enquiries (the site could not take payments). The bot collected email addresses, phone numbers and names and allowed the customer to select their preferred time and location for the treatment they had selected. This is a tool that requires no client-input, other than phone call follow ups and it is set to generate at least £50k per year.