At a series of interviews the design and construction teams, I asked three simple questions:
1. What's important to you when creating these spaces?
2. What are the greatest challenges and obstacles in the process?
3. What makes this market different from any other?
From these results, I developed a project timeline which had the critical paths that the creators cared about. This process was almost identical to the interviews performed with Oktra's coworking clients - both the management teams that developed the spaces and the members using them. This created the backbone of the structure which was then researched and developed into simple, compelling copy.