Oppo: Emergency Services Self-Help App
Winner: Creative Conscience 2020 Award We looked into the issues faced by our emergency services, our initial focus is the police service in particular. We found that “leaflets get binned”, and “emails just wind you up”, and raising public awareness of police mental health could create targeting in some situations.
The app is designed to work as a personal diary, to self-monitor stresses and pressures. It logs working hours and moods at any given time. Users can add notes to say what triggered any changes. Oppo can build up a profile of the user based on their inputs and offer tips on how to self-help.
Mood Log
The first screen is where to add a record of how you feel; at the start of a shift, the end, or any point in between. Just take a minute and move the slider to match your mood. The more you add the better your profile will be, allowing Oppo to tailor advice based on the data received.
Starting each day on green is more positive and a wider range of results will be recorded than if it were to start in the middle as a neutral: ‘feeling ok’.
If you ask someone how they are, they’re likely to respond that they’re fine, whether they actually are or not.
The slider interface was decided upon after consulting with CBT’s. The opinion was; the action of the slider engages the user more productively – it gives them just enough distraction from events because they have to think of their own score rather than a smaller choice of pre-set options.
User Notes
To increase the human connection notes can be added by stylus, spoken word or text keypad. Oppo would transpose user handwriting or voice to a text-based record. Familiar notes are learned and built into a scrolling menu.
View Statistics
Data can be viewed and compared by day, week or month. Running in tandem with shift patterns and logging any overtime, it works out changes which could be linked to the number of hours on duty. If the score creeps towards an overall negative state, Oppo will make the user aware and suggest ways to improve it.
AI/Chatbot/Machine Learning
A chatroom-style system is set up for the user to interact more closely with their Oppo. Conversational AI creates a closer, more personalised experience capable of understanding and responding to the natural language used between Oppo and the user.
Machine Learning will enable the system to learn from data rather than through explicit programming, designed to behave convincingly as a conversational partner.
If warning signs beyond Oppo’s remit are picked up, the user will be encouraged to try the red button to connect to a predetermined helpline.
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Creative Conscience
- Charity