Product Manager – Ecosystem

- Establishing a clear roadmap to produce a competitive product offering in the US, EU and APAC markets through multiple Telecoms and Automotive channels. - Responsible for the product discovery process for each 3rd party service and payment process. Improved customer usage of a parking feature by 18% by shortening the payment process and reducing steps in the happy path. - Lead multiple customer surveys and focus groups with current users to identify why some features were rarely used. - Established the problem statement and vision aligned with data and requirements. - Arrange weekly communications with AT&T (customer) to identify the demographic of their users and understand their behaviour which influenced the activation metrics onto the platform. - Building the MVP for the product using requirements gathered from customers and users. - Liaising closely with the UI/UX designers on a daily basis to iterate the happy paths/edge cases and conduct guerrilla testing internally. - Initiating strategic partnerships with new ecosystem services globally which involves forming commercial models, negotiating revenue share and designing the transactional flow of payment from the end customer to the issuing banks. - Created a temporary focused team with UI designers, developers and testers to conduct A/B testing in the mobile app for a car insurance product. - Creating and managing the product backlog to ensure the right products are being worked on at the right time and there is a transparent view to everyone. - Supporting the e-commerce payment platform team to monitor revenue income and coordinating with the Finance department to produce invoices as the merchant of record. - Responsible for 2 SCRUM teams consisting of product owners, mobile/java developers and UI/UX designers to build and release the next set of features using the SAFe methodology. - Responsible for revenue income: targeted at ~£250k annually per service provider.