About me
I am a strategically focused Product Manager/Account Director with in-depth knowledge in consumer technology, e-commerce and IoT based products. In my current role, I am the key strategist responsible for the Ecosystem portfolio and lead the partnership engagement and commercial management for 3rd party providers. My excellent client facing skills and strong ability to work cross functionally with sales, marketing and legal makes me a strong candidate for any product leadership role.
My mobile/web experience has resulted in a successful record in launching 3 consumer facing products globally from concept stages. I currently oversee the development of e-commerce services which will be launched in phases across multiple products. I have simultaneously delivered several key projects in a previous role which have steered the vision and strategy for Jaguar Land Rover’s connected car system.
Projects
- Product Manager – Ecosystem- Establishing a clear roadmap to produce a competitive product offering in the US, EU and APAC markets through multiple Telecoms and Automotive channels. - Responsible for the product discovery process for each 3rd party service and payment process. Improved customer usage of a parking feature by 18% by shortening the payment process and reducing steps in the happy path. - Lead multiple customer surveys and focus groups with current users to identify why some features were rarely used. - Establ
Projects credited in
- UndiscveredCo - your one stop shop to helping you through the coronavirus craziness!Guys.. it's a tough time at the moment, especially as a lot of us are not used to being indoors. There's a lot of content out there and it's getting tiring searching blogs and Google for what to do whilst at home. We are doing that hard work for you, your parents, your kids, your grandparents and we've set up an Instagram page called @undiscveredco (https://www.instagram.com/undiscveredco/) where you will find everything you're looking for. And if there is anything missing, let me know and
Work history
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Freelance Product Manager – eCommerceHead Sports UK
- London, United KingdomFreelance
- Lead a digital transformation project to redesign the HEAD.com global website.
- Responsible for the eCommerce user experience to develop a class leading retail experience.
- Designed discovery workshops and ran multiple user-tests throughout the research phases to understand the latest retail shopping behaviour.
- Recruited a small team of UI and UX designers to build wireframes and create rapid prototypes.
- Produced a comprehensive plan using a phased agile approach to collaborate closely with developers.
- Used real-time data from Google analytics to influence designs throughout the website.
- Presented status and prototypes to the creative director and other senior board members on a monthly basis.
- Generated competitor analysis of other brands to build the optimum user journey for HEAD’s three major divisions.
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Product Manager - EcosystemTantalum
- London, United KingdomFull Time
Establishing a clear roadmap to produce a competitive product offering in the US, EU and APAC markets through multiple Telecoms and Automotive channels.
Initiating strategic partnerships with new ecosystem services globally which involves forming commercial models, negotiating revenue share and designing the transactional flow of payment from the end customer to the issuing banks.
Supporting the e-commerce payment platform team to monitor revenue income and coordinating with the Finance department to produce invoices as the merchant of record.
Responsible for 2 SCRUM teams consisting of product owners, mobile/java developers and UI/UX designers to build and release the next set of features using the SAFe methodology.
Responsible for revenue income: targeted at ~£250k annually per service provider.
Contributing to the playbook for contract negotiations especially around commercials to help improve the business’ working capital.
Liaising closely with the legal team to review and draft comprehensive contracts which can be adapted to multiple partners.
Submitting weekly reports detailing the current partnership status to the leadership team and board of directors.
Creating and managing the reporting structure and processes for third party service providers which enable a transparent view for the management team.
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Skills
- Customer Experience
- Agile Development
- Scrum Master
- Project Direction
- Strategic Partnerships
- Consumer Engagement
Education
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Bsc Systems EngineeringLoughborough University
- Loughborough, United Kingdom