Join The–Dots

Putting The Soul Back Into CX

This project was a recent event was based at East Wintergarden, Canary Wharf and centred on the concept that we should put people an meaningful experiences back at the heart of great customer experience. I worked as part of the marketing team from the very start of the planning process including finding an appropriate venue for our 150 guests, organising external contractors (eg. companies handling delegate registration), coming up with an event theme, creating a social media toolkit for speakers and colleagues, writing and producing pre and post-event content and taking care of practical responsibilities such as collateral printing and hotel arrangements. Speakers at the event included Directors at companies such as Affinity Water, Calor and Retail Times. On the day of the event, set up, networking with customers, organising speakers and transcribing notes for future content were my main responsiblities.


Molly Shanahan

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  • Digital Content Marketer

Project Tags

  • Customer Sevice
  • marketing

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