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Rethinking the airport lounge experience

  • Tom Eldridge

In response to the romance of air travel being slowly drained Virgin, were determined to create a compelling air lounge service experience for travellers. As the strategic design lead my role was to create a service layer that challenged the accepted convention of sterile, impersonal airport lounges and brought the glamour back to travel.


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Project Tags

  • #experiencedesign
  • #userresearch
  • #strategicdesign
  • #innovation

Companies

  • Eight Inc logo

    Eight Inc

    • Design

Skills

  • Strategic Planning
  • Experience Design
  • User Research
  • Research and Concept Development
  • Service Design

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