Richard Ward Hair & Metrospa is one of the UK's biggest and busiest hair salon's in the UK. Their integration of Shortcuts' hair salon software allows them to manage their team and salon flawlessly. Shortcuts wanted to celebrate their story through a film case study. James took a natural but cinematic documentary approach to the video, to avoid the typical corporate feel to customer/client testimonials. Told through Richard's (co-owner/director and lead stylist at Richard Ward Hair & Metrospa) perspective, this film focuses on the hair sector of their business.