Volunteer Guide for the Asian Art Museum

As a Volunteer for the Asian Art Museum, I was granted an opportunity to practice what I’ve learned from the course, “Human-Centered Service Design,” by IDEO U. The 5-week course gave us the training wheels to empathize with users and gain insight into a specific need that can benefit the user and the establishment. I interviewed a fellow Volunteer from the Asian Art Museum name Erica Ween. According to Ween, she has encountered a lot of issues within the coat check/information desk — most notably, the mishandling of the visitor items. As a result, I’ve concluded that Communication was the primary pain-point within the volunteer experience. Therefore, I designed a Volunteer Guide that can be provided during the Volunteer Onboarding stage. The purpose for this guide is to fulfill a need within the volunteer system at the Asian Art Museum. The need that is being addressed is the lack of communication and accountability. In order to resolve these needs, the volunteer guide will act as a resource where volunteers can be well-prepared and succeed in their duties at the Asian Art Museum. The volunteers at the Asian Art Museum are essential to the museum experience for both staff and Museum visitors. As a front-facing role, we have the ability to interact with the public and represent the museum in a particular way. Therefore, it is essential that volunteers have a mutual understanding of responsibilities and have a sense of accountability for their fellow volunteers.