A Ho Administrator

About me

I’m looking for a challenge role, I’m a hard worker, love challenges and enjoy learning. I listen and understand people and i enjoy making new friends and communicating with people in all walks of life, developing into a stronger relationships. I am focused and a creative person, easy to get along with. Having worked in a variety of positions I have adapted and learnt a lot over time, and I believe I can still learn a lot more in whatever comes my way. I am a productive person , troubleshooting, customer services, sales, accounts, marketing and design is very strong as I have done it for over 10 years, I can multitask and can do a variety of things a once if required.

Questions Projects Experience Team

Work history

Retail AdministratorStep Ahead

Mar 2020London, United KingdomPart Time

Worked on a temporary basis at Battersea Dogs and cats home as a Retail Administrator, I was onsite and worked remotely. • Reviewing, inputting and updating KPI details, inspecting spreadsheets data is correct, double-checking calculations, tracking & analysing sales, comparing LY annual sales for all stores and branches, updating daily sales. • Updating Shopify website, comparing details to Cybertill C-POS system, ensuring all product data is correct. • Research for images that correspond to the product, and that are all identical and regimentally taken with a white background. •Processing customer order and dealing with emails, providing customer services ensuring that they are updated with stock level information and answering emails. •Process online retail orders, ensuring customers orders are shipped and in stock, update the online stock levels.

UK Administrator and DesignerGenesis Medical Ltd

Apr 2005 - Dec 2018London, United KingdomFull Time

In July of 2017, Genesis Medical was purchased by Cogentix Medical, becoming ‘Genesis Medical, a Company by Cogentix Medical’. In April of 2018, Laborie Medical Technologies acquired Genesis Medical from Cogentix Medical, and it became ‘Genesis Medical, a Company by Laborie Medical Technologies’. Role title changed during this time to “UK Administrator and Design” and was tasked with collaborating with designers in America on new brand designs and promotional activities. Other duties remained as below: Customer Service, PA & Office Administration (2005- 2018) Maximise productivity and office efficiency by providing administrative support to NHS hospitals, private hospitals, pharmacies, and individual clients, illustrating impeccable time management skills. Able to work in a busy environment, maintaining several projects at one time while dealing with other ad-hoc activities ensuring projects are within budget and finished on time. Provide first-class daily customer services and robust communication capabilities as the primary liaison between existing/new clients, NHS Hospitals, Pharmacies & stakeholders, ensuring all queries, concerns, and complaints are appropriately addressed in order to secure customer satisfaction. Negotiated the dates and venues of the events ensuring that they did not clash with similar events throughout the year, keeping an annual event calendar and a monthly event calendar, helps to organise staff, equipment and merchandise availability whilst informing staff should they be attending the event to ensure the event will achieve a professional outcome. Providing product information, presentation and training to sales staff on product, events and services we supply. Delivering excellent customer services daily dealing with litigation, mitigation issues or escalations to ensure a good experience Created and maintained an efficient filing and database system to allow productive reporting and analysing upon all account. Provide technical support to clients and colleagues over the phone, employing IT knowledge and technical skills to direct, assist, and inform on the best course of action regarding a range of technical issues. Worked within team intrinsically, to meet demands of busy periods and managed within team intrinsically to meet demands of busy periods and managed workloads across multiple projects. Researched and kept up to date with industry knowledge and Markets, including through manufacturer led training, always using expertise to emphasize product value to clients, customer and staff. Uphold GDPR regulations, and was GDPR Controller by ensuring the mailing list is fully compliant, and that sensitive mail orders are handled with discretion and due diligence while managing company accounts, client accounts effectively and securely. Maintain ISO 9001 certification by completing and updating the ISO applications as necessary. Liaise with suppliers to negotiate cost-effective and reliable purchasing of software, stationary, merchandise, promotional materials, and warehouse stock, managing level to ensure all items are accessible according to demand. Utilise Sage accounting system and stock-take applications to manage data input, keeping all entries accurate, up-to-date, and relevant. Events Organiser (2006 - 2018) Started out managing one company event per year but have now increased to more than 6 conferences per year. Organise external conferences (NHS & Private Hospital Conferences) and national medical educational events, including BAUS, BAUN, RCOG, and ICS across national and international platforms. Execute thorough research into travel arrangements, accommodation and venue options, and local information for delegates, ensuring seamless and cost-effective event management. Promoted and advertised using all types of media, email, social medical, magazine with custom designed eye-catching adverts created to lure customers in and to promote the events to the correct audience. Utilise SendinBlue and magazine publications to promote company courses, seminars and workshops, generating a greater base of delegates who then become company advocates, in turn promoting courses via word of mouth. Collaborate closely with different venues, arranging and confirming facilities, mobility and dietary requirements, and securing business retention and concessions through forging strong, professional relationships with venue management, often these venues were on hospital grounds, providing the faculty easy accessibility should they be on call for the day. Demonstrate strong numeracy and an astute attention to detail when processing payments and managing credit control from delegates via hospitals, charitable funds, and personal credit cards. Being creative by developing and producing event programmes and delegate packs, ensuring the utmost in accuracy and precision. Optimise logistical efficiency by organising transport arrangements well ahead of time, ensure all equipment is in optimal working order. Gained customer satisfaction ratings of 98% across the board, ensure all delegate, suppliers, sponsors were happy with the information that we provided and pursue any leads found at the event that can develop into a return. Negotiated with various suppliers and venue to reduce the outgoing costs, negotiate the deadline and to guarantee a stronger return. Provided help and coordinated with the IT department or third party during an event to ensure a smooth outcome whist using the AV facilities such as projector, microphones at the venue. Specifically chose sponsors who complimented the event, provided in-depth sponsorship forms to ensure that they were under contract, guaranteeing that they integrated seamlessly into the advertising campaign whist adding value during the event. Buy researching the event and understanding the reason for the event I have a deeper understanding of the business and provides me with a stronger professional image to the client, delegates and sponsors. I managed the budget of the event and delegate accounts, to ensure that payments have been received and to understand percentage of the profits once all the outgoings has been deducted. We researched and kept up-to-date with industry knowledge and markets, to improve advertising techniques and understand the competitor to ensure our event were what the audience wanted and it could be flexible if required depending upon the attendees requirements. Head of Design (2006 - 2018) Boosted the audience and business potential of the company through creating innovative and engaging promotional materials and marketing strategies, enhancing and promoting the corporate brand and reputation. Promotional materials included advertisements in medical publications, banners, brochures, leaflets, product literature, and digital marketing using Google AdWords. Create over 20 original designs per year using a range of technical and design applications, as well as producing 4 to 5 attention-grabbing and factually-researched adverts per month Identify researching trends in marketing and advertising looking at competitors and finding and improving own skills. Continually increase company exposure through developing innovative and strategic new adverts, banners, courses, and product leaflets, providing a constant stream of information for new and existing clients. Effectively manage 4-6 large-scale projects every year, overseeing all components to ensure timely and professional delivery. Regularly balance simultaneous tasks, employing prioritisation and multi-tasking skills to organise timelines and budgets whilst remaining calm under pressure. Responsible for the development and maintenance of the company website, updating information to ensure accurate and relevant details are always available, as well as making sure the website is attractive, memorable, and easy to navigate. Designated company photographer, videographer, and editor, filming instructional videos using Video Pad, and using Photoshop to manipulate and process product and company photos prior to publishing.

Skills

Abobe Illustrator
Abobe Creative Suite
Account Management
Account Handling
Account Admin
Accommodation Management
Account Managment
Accounts Administration
Accessories Photography
Adminstration
Business Administration
Administrative Assistance
Administrative
Admin Support
Admin Officer
Administration Accounts
Administration Skills
Administrative Support
Administrator
Airbrush Retouching
Assertive
B2B
B2B B2C
B2B Branding
B2B Communications
B2B Event
Bachelor Degree
B2C Marketing
B2C Campaigns
Being Friendly
Being fun
Bilingual
Brand Activation
Brand Communication
Brand Campaigns
Brand Building
Budget
Budegting
Budget Control
Building Relationships
Buisness Development
Build Relationships
Camera
Camera Operation
Camera Raw
Campagin Management
Client Correspondence
Client Facing
Client Handling
Client Liaising
Client Liaison
Client Management
Client Communications
Client Focused
Client Accounts
CMS Management
CMS Experience
Cms
CMS Platforms
Wordpress CMS
Creative Artworking
Creative Admin
Creative Advertising
Creative Arts
Creative Branding
Creative Cloud
Creating
Creative Campaigns
Adobe CS
Cultural Event
Dance
Dance Event
Data Entry
Data Analytics
Data Analysis
Dance Performance
Deadline Management
Deadlines
Degree Educated
Delegate Management
Delivery Management
Digital Communication
Digital Campaigns
Digital Advertising
Document Design
Google Docs
Drafting
Drawing
Drawing Clothes
Drawing Sketching
Drawings
Drawing Cartoons
Driving License
Driving
Driven
Dslr Photography
Dynamic
E-commerce Campaigns
E-marketing Campaigns
Eager Learner
Editing
Editoral Design
Email
Email Campaign
Email Communications
Email Marketing
Emails
Employee Engagement
English
English Speaking
Enthusiastic Creative
Enjoy Challenges
European Travel
Event
Event Admin
Event Administration
Event Branding
Event Catering
Event Content
Event Coordination
Event Concept
Event Delivery
Event Design
Event Execution
Event Graphics
Event Flyer
Event Hosting
Event Management
Event Logistics
Event Communications
Event Collaborating
Event Hospitality
Excel
Exhibit Design
Exhibiting
Exhibition
Exhibition Branding
Exhibition Building
Exhibition Coordinating
Exhibition Design
Exhibition Management
Exhibition Organisation
Exhibition Planning
Exhibitions
Exhibition Audio-visuals
Expenses
Exhibition Environment
Photography Editing
Photography
Photography Exhibitions
Photoshop
Photo Retouching
Photo Editing
Phone Sales
Phone Skills
Honest
Creative
Professional
Reliable
Relationship Management
Client Relations
Client Relationships
Client Relationship
Promotional Event
Problem Solving
Content Promotion
Band Promotion
Promotions
Promotional Design
Technical Support
Customer Relations
International Relations
Public Relations
Reasearch
Retail Advertising
Employee Relations
Troubleshooting
Cantonese
Cantonese Chinese
Catalogue Design
Catalogue Photography
Catalogue Production
Financial Administration
Finance Management
Financial Forecasting
Account
Account Coordination
Account Mangement

Education

Bachelor of Arts (BA) london college of printing & distributive trades

Sep 1995 - Jul 2001London, United Kingdom

BA (Hons) Retail Management, 2:2 (2000- 2001) HND Retail Management, Merit (1998- 2000) GNVQ Advanced Business Studies, Merit (1996- 1998) BTEC/ GNVQ First Certificate in Fashion, Merit (1995- 1996)