About me

3+ years experience building customer-centric teams in a high growth SaaS environment. I bring a unique combination of creativity and strategy to any role. I am currently looking to join a dynamic team, and am ready for my next challenge.

QuestionsProjectsExperienceTeam

Work history

Head of User OnboardingKognity AB
Oct 2015London, United KingdomFull Time
Kognity is a hyper growth EdTech start up based in Stockholm. We are a digital textbook publisher and platform, working with schools across over 90 countries globally. • Member of Customer Success Leadership Team • Responsible for Global Onboarding Team, including Recruitment, KPI's, growth • Responsible for company User Onboarding and implementation strategy • Onboarding process liaison to all internal teams • Responsible for Customer Success Team Operations, including developing strategy, CRM management and Project Management

Skills

• Customer Care
• Customer Engagement
• Customer Experience
• Customer Journey
• Leadership
• SaaS
• Self Starter
• Account Management
• Strategic Planning
• Project Management

Education

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LawSwansea University
Sep 2010 - Jun 2013Swansea, United Kingdom