QuestionsProjectsExperienceTeam

• I'm trying to make to most of the service does anyone have any advice?

Work history

Customer Resolution ManagerE.ON
Oct 2018Leicester, United KingdomFull Time
Iinvestigate and resolve complaints whilst making sure a fair outcome is always achieved for the customer and due consideration is given to distress, inconvenience and financial loss. Competent in working within a risk appetite to ensure protection of both the business and customers. Passionate about delivering outstanding customer service both verbal and written. Ability to manage and defuse conflict. Picking up trends and collating data to improve customer experience.

Skills

• Marketing
• Marketing Strategy
• Copywriting
• Social Media Marketing
• Social Media Management
• Brand Marketing
• Communications
• Content and Media Writing
• Problem Solving