About me
Alba is a multidisciplinary Psychologist very willing to develop herself in the arts and events domain. Her studies and varied experience, along with her abilities makes her a unique type of professional and person.
Work history
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Human Resources GeneralistSERVATUR
- SpainInternship
Labour Relations assistant, providing support in daily administrative tasks such as: Managing communications with the Social Security in terms of sickness leaves, working accidents, employment changes, etc., answering basic employee questions, processing incoming calls and emails, preparing employment contratcs and documentation for starters, compiling reports and preparing spreadsheets, maintaining current HR files and databases and managing personal files, managing employee intranet systems (holidays, new joiners, leavers), updating and maintaining employee records, performing file audits to ensure that all required employee documentation is collected and maintained., cooperating with HR projects (Job Analysis and Description, organization charts, etc), helping in Labor Risk Prevention, visiting different hotels in the company gathering information from employees and their job posts.
Some of the skills which I have developed in this position are: communicate clearly, both written and orally, organization, gather and analyze information, respond to manager demands, resolve issues within deadlines.
Communicate effectively with the rest of the departments with regards to a goal.
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Customer Services RepresentativeSERVATUR
- SpainInternship
- deal with customer´s claims and suggestions
- write formal answers to demand letters
- fluent use of english in very specific and professional situations.
- responsible for hotel online reviews management
- managing database programs, such as Avalon and Backoffice for customer´s data collection and research
- customer loyalty management
- welcoming at the check in
- coordination and constant communication with the different departments in order to deliver an effective and quick service to the client
- answering booking queries
- phone calls to the hotel rooms to verify customer´s satisfaction
- organize presents for special customers
- compensating clients and making a proper record of it
- attending team meetings
- training and supervision of a trainee for customer service position, reaching a quick evolution and good results.
- proposals for improvement in CRM and PMS, as programs for customer´s data management (received -
company´s recognition to this achievement)
- paying attention to customer´s special needs and wishes
- informing customers about leisure options in the area
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Skills
- Team Player
- Coordinating Teams
- Loyal
- Multi-tasking
- Ceative Writing
- Creative Events
- English Fluency
- Basic French
- Client Rapport
- Jazz Singing
Education
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RECRUITMENT AND SELECTION TECHNIQUESESCUELA DE NEGOCIOS Y DIRECCIÓN DE MADRID
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C
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Cambridge Certificate in Advanced English, ACambridge University
- Spain
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Awards
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HONORS ACKNOWLEDGMENT FOR HIGH PERFORMANCE AND IMPROVEMENTS SERVATUR