Providing customers with the highly personalised service whilst incorporating the Burberry core values, being a brand ambassador by cultivating relationships with new and existing clients whilst maintaining a client book, executing all sales initiatives driven by Managers, converting non customers to loyal Burberry customers by creating in-store iconic moments , working in partnership with Burberry Private Clients team to maximise sales with VIP clients and to provide a highly personalised seamless service for all BPCs in-store or off-site, demonstrating expertise in styling and wardrobe for all occasions with luxurious Burberry apparel, leather goods and accessories, providing customer alternatives (i.e. additional complimentary items, up selling, outfit building) overcoming objections and providing after sale care (i.e. complimentary alterations/ repairs). Applying specialist product knowledge on core products and best sellers, Maintaining the highest standards of Visual Merchandising in accordance to strict VM guidelines, proactively training new employees on Men's RTW collection, also actively attending weekly in-store staff training sessions in regard to Burberry service and productivity, striving to increase UPT, KPI's, AUR's on a weekly basis, writing in-store reports, processing payments of various kinds (i.e. Union Pay, AMEX) as well as using iPad as a tool to increase profit and show the latest runway collections/campaigns via live stream on Burberry’s World Store. Using clienteling as a means to capture new or existing customer data, using specialised apps in accordance with Burberry (i.e. SAP, RFID technology, Customer 1-2-1.)
(See current role)
Liaising with clients in all area of sales, meeting personal set sales targets through additional sale strategies, stocking, applying specialist product knowledge in or to maximise sales, provide customers with exceptional shopping experience.
Currently studying Fine Art whichexplores modern art from of broad range of art practices using studio space and theoretical knowledge